Papa Johns Pizza — Restaurant in Muncie

I am outraged by the 2 hour and 40 minute wait for my pizza delivery! Not to mention my lunch is 45 minutes long. Papa John's on wheeling you failed me! I did to call twice for a update because the app said said that it was in the “making” I ask them how longer and they said 20 I look on my timer and it already on the 25 minutes. And I told them that was part of my lunch and I was on my break. They ask me if I wanted to cancel my order, and I told them I don’t have nothing for my lunch. On Monday So I did call Papa John’s again (I think her name was Mercedes)and pretty much is what she told me was they was busy with door dash, so I told her that it wasn’t though DoorDash I went through the papa John app. and I told them I was on my lunch break and it was 45 minutes long and I waited for 2 hour and 40 minutes for my order. And my next one should be free , and the best that they can do was 10% off of my next order. And all I said was 10%?! She said that’s all I can do, and I shouldn’t argue with her. So I handed the phone to mom and let her handle it. She said the best I can do is 10% off my next order and you shouldn’t argue with me. Mom said don’t worry she will not be ordering from you guys ever again. On Tuesday I did call papa John’s back and asked for the GM and they are not there until Wednesday evening. And when i called the 1st time they said he will in at 5:30. On Tuesday when I called... Papa johns can't even get there GM figure out 😒 now pushing me back until Thursday.I found a general manager for that Papa John's, but when I called during my lunch break, I was told that she doesn't work there and the next person doesn't come in until Thursday ( Originally got told Wednesday evening) so last night (Wednesday evening)I contacted the main office of Papa John's, (and that was a robo thing) and then submitted a feedback form; now all that's left is to wait for their response. I end up calling again and i finally got a hold of a general manager I didn't receive my free pizza, I did...

Tried to call in an order but I was put immediately on hold. The first time I accepted it fine, assumed they were busy, but after six minutes I grew wary. I hung up and tried to call back to inquire how busy they were and what sort of wait I might expect, but the person who answered the phone put me right back on hold in the middle of me asking a question. As such I hung up, waited one minute, then called back again. I purposely said nothing this time when they picked up, just to see if they even waited for a reply at all when they asked 'Can I put you on hold?' They didn't. I didn't say a word, and they stuck me on hold. I left the call on speaker and started driving there, thinking to just set an order along the way, but I was on hold for ten minutes when they picked up, thus almost there. I went ahead and tried to order something for pickup, but they said it would take half an hour. Even ignoring the first call, that's over 40 minutes for PICK UP.

I would have just tossed this whole thing aside as an annoyance and moved on, but when I simply said 'never mind, then' the worker hung up on me without a word. I'm not sure what the norm is, if people expect this sort of wait here, but no matter if you think the pizza is 'worth the wait' I suggest passing along that the staff shouldn't toss customers on hold or hang up on them, no matter how...

This place is terrible I have had some awful experiences the manager named Tim that works there should really be fired and not have a job the way he treats people is ridiculous and I tried speaking incorporate twice about the situation was told that the district manager would get back ahold of me within 48 hours I never got no response to any of my complaints so I will no longer be eating Papa John's I will definitely not order there again and I advise other people to do the same steer away from this place especially the one on the McGalliard but I feel like if corporate don't care no more about their customers to even give them a call back then what's the point with this place at all you would think when somebody finds hair and their food it would be priority to talk to them and figure out the situation but they just blew me off and so did the managers and they forgot the chicken wings and got mad because I asked them if they could send them back out that ain't...