Mama Pepino's — Restaurant in Munhall

Worst place ever I got a double western burger the girl was new she should have asked somebody if she didn't know what she was doing to help her add that I asked her for no cheese on my fish slammer and I asked it for it to be lightly toasted it's like these people don't care about their customer they overcooked their food or they undercook their chicken most the time like in the burger that I got was made so sloppily like McDonald's does a better job at making burgers and they do and we all know McDonald's y'all we all know I am never after this I am never coming back to this place I rather go to capris where they fix their mistakes like this girl was like I don't want to know what you want me to do well are you not going to fix my food when I was upset about it the lady told me she wasn't going to help me out because I had an attitude I hurried up and I turned around and you best believe I said well I guess I'm going to call the better Business bureau and she turned around and changed her attitude quick yeah I'm warning you if you don't want dry nasty food don't go here if you want good food go somewhere else cuz this place just ain't...

I have ordered from here numerous times. A FEW times the pizza took over an hour to deliver to my house and I never complained because I understand things happen. Most recently it took an hour and forty five minutes for my pizza because they burnt the first one and had to remake it. I said that was fine and didn't even complain. I always call and order the special, big mama with one topping. Since I just like cheese and my husband likes toppings we usually get half plain and half with two toppings which equals one topping. Never was I charged extra. Today this all changed and I was told if I got half with pepperoni and half sausage then I wouldn't be charged extra. But because I wanted half plain ( no topping) and half with the pepperoni and sausage I would be charged extra. Literally doesn't make sense. After being an understanding customer all the times they were late with no complaint this is how they repay you. I will never order from them again. I suggest you don't either. A business that doesn't put their customers first is not a business you should waste your time...

Let’s start by saying I don’t eat steak. I ordered an Italian hoagie, and received a steak hoagie. When I called, the women argued with me stating that she not only heard me say a steak hoagie, but since she repeated it back to me and I didn’t correct her, she wasn’t able to give me a refund. When I asked if I could go out of my way to drive to the location with the full steak hoagie (untouched) and receive the correct order of an Italian hoagie that my family also heard me order over the phone, she said she wasn’t able to do that either. I am very unsatisfied and disappointed with the customer service of this location. It would have be different if I accidentally ordered something else I eat, but a steak hoagie? No way. And The fact that my family heard me also order an Italian hoagie, then the women on the phone argued with me, AND THEN said she couldn’t do anything about the situation is simply...