Dunkin' — Restaurant in Murfreesboro

I had the worst experience ever at Dunkin 3250 Memorial Blvd Murfreesboro, TN 37129. The management is absolutely horrible. I placed an online pickup order for the drive thru. I arrived, waited a few minutes at the drive thru speaker, and never heard anything. Three cars were behind me, so eventually decided to go to the window. I saw one customer inside and two female employees walking back and forth, never looked at the window. Still giving them the benefit of the doubt. A few more minutes go by, no one ever looked at the window. I tapped my horn, nothing, called no answer. I can see my order on the rack. I called two more times, still no answer just went to voicemail. I pulled up to the front to go inside. I was waiting for this to be the last resort because I have my two of three children with me (one being a baby). At this point I’m disappointed, but willing to hear what’s the issue. I locked my doors and went inside, thankfully I can fully see my kids. The two girls were just standing around, no customers were inside aside from me now. I asked why no one came to the window and that I had been waiting on my online order. They just looked at me nonchalantly and said their headsets do not work. I did not get an apology or any action that showed they cared. So now I’m upset. I explained to them everything I went through and that I had to leave my two young children alone to come inside. There was no sign on the speaker, window, door, or anything. I can also see a clear video of the drive thru of cars stopping trying to order and pulling off, so they’re just watching and losing business because of the lack of communication. I asked if either of the girls were a manager, they said no, and I asked to speak with one. One girl never said anything the whole entire time, but she went to go get the “manager”. He comes out and said “what’s the name on the order”. I’m the only one inside, he didn’t introduce himself, apologized, gave any reason to the issue, or anything. He didn’t even do the bare minimum. He asked if I wanted a refund and did I want cash or back on my card. I’m shocked at his level of incapability to acknowledge my issue and concerns. I expressed that to him and that I want his name, manager’s name, and/or corporate’s number. He said “you can Google it”, and tried to hand me the cash. I’m speechless so he puts the cash on the counter. I expressed to him again he’s not resolving anything etc, and he said I can take it or he’ll call the cops. He then just walks off back to the back, and I’m waiting. The two girls both walk back. I preceded to call my husband(who is sleeping because he works nights), so he didn’t answer. I’m then on the phone with my mom to try and calm down and to have a witness to hear what’s going on. The girls come back, and I asked if the cops are coming or what is he going to do to resolve this issue. Also, during this time, there were three separate customers (two men and a woman) come and leave out because no one took their order. That’s more business that they didn’t get on top of the drive thru. The girl Devan finally apologized to me and said this was her 3rd day working, all staff had been fired, the manager is supposed to be training them, but he isn’t and doesn’t care. I said that’s all I was looking for was an explanation, to be heard, and a solution. I told her repeatedly I appreciated her apologizing. She asked if I wanted my order, she and the other girl got it for me. I asked for the manager’s name there and his managers name. She said his was Jimmy and the manager over him is Dan. This could have all been avoided. The manager should not be a manager as he either has no knowledge or just didn’t care to help me as a human. I love Dunkin, but will not be back at this location or at least until they get under new management. I will drive a few more minutes to the next location. This experience was completely unacceptable, and can’t imagine this is what Dunkin wants for any location of theirs. I am looking forward to hearing from someone about this issue as I...

I placed an app order but accidentally sent it to the wrong location. When I got to the drive-thru, I gave them my name, and they told me to pull forward. After waiting 20 minutes in line, I finally got to the window only to find out I was at the wrong location. I completely understand that the mistake of sending the order to the wrong place was on me, but what was frustrating is that no one mentioned it earlier. Instead, I wasted 20 minutes waiting. To make matters worse, the person at the window didn’t even know the address of their own store. I didn’t expect them to honor the order since it wasn’t theirs, but they could have at least offered to remake it and let me pay again. That simple gesture would have solved the problem. Instead, I left with nothing but wasted time. Very...

The morning crew is not pleasant. No one greeted me as I walked in nor spoke to me as I waited 10-15 minutes just for someone to acknowledge my presence. While waiting no one said sorry we will be right with you, or sorry we are backed up this morning. The individual heating up food did not announce any order numbers as he walked out and plopped the bags on the counter. Several orders had to be sent back as they were wrong or lacked the full order. If I could give a negative star rating I would. A lady and child came in, and he was clearly excited about the donuts. She waited and ultimately left stating she would take him to the gas station to get a donut and her some coffee. This location needs some...