Firehouse Subs Murphy Marketplace — Restaurant in Murphy

I have been coming to this Firehouse basically since they opened. I have had no problems until the last few times when they have gotten my order wrong. Now I have let it go the first three times but then the last time when they got it wrong I made a comment and the manager called me and offered to remake my order or offer a refund, I went with the refund option. At the time the manager(Carlos) mentioned it should show in my account in about 30 minutes which was perfectly okay I was just happy they were very responsive and helpful so I went about my way. Three days later no refund in my account so I called to just let them know and was told to come back in store and try again so I came back the next day and re-tried the refund, 9 days later still no refund so I went back and complained and say okay I still haven’t received my refund he said give it one more week it could just be taking awhile so I waited and waited and got nothing. I returned to the store today 3/14 and instead of a refund I asked if they could remake my order and the employee told me that was not possible “ He wasn’t allowed to re-make orders “ I asked to speak to the manager and they said there wasn’t one working so I asked if they could call and get permission. They come back and said ya he didn’t answer so I called the corporate representative and spoke to them in the store as the employee was being disrespectful and very rude about everything. The representative asked to speak to the employee on the phone and he walked away from her and didn’t answer any of the questions she was asking. Finally another employee comes out and remakes my order and at the end said I was no longer welcomed because I called corporate. Got home opened my sandwich and my hookin Ladder was burnt and looks as someone just poured some kind of juice on it so you couldn’t see the burnt because I picked it up and it leaked and felt like a sponge and could smell the burnt bread. This is the worst experience I have had with a restaurant and their solution to a wrong order is telling them they’re not...

Firehouse Subs in Murphy turned out to be a pleasant surprise for a quick, satisfying meal. I ordered the Hook and Ladder sandwich, and it was hot and fresh, packed with flavor from the smoked turkey breast, Virginia honey ham, and melted Monterey Jack cheese. Every bite was enjoyable, and it was clear the ingredients were of high quality. The sandwich was perfectly prepared and delivered with just the right balance of warmth and texture.

The restaurant itself was clean and well-maintained, creating a comfortable atmosphere to sit down and enjoy my meal. Even though I arrived during what seemed to be a busy time, the service was impressively fast. The staff was friendly and efficient, making sure orders were prepared and delivered quickly, which added to the overall positive experience.

One thing that caught me by surprise was the cookie that I had alongside the meal. It was soft, sweet, and a perfect complement to the savory sandwich. It’s rare that a fast-casual place gets both the main meal and dessert right, but Firehouse Subs managed to do just that.

Despite flying under my radar for some time, I’m glad I decided to give it a try. I’ll definitely be returning for another meal in the future, especially given how well the entire visit went. If you’re in the Murphy area and want a fast, hot, and delicious sandwich, Firehouse Subs is...

Most fast food and sandwich places are pretty much the same. Not this particular place. Not the Firehouse Subs in Murphy. I love the very meaty and packed fresh veggies and delicious sauce from Firehouse. That’s solid. But this place is fast, never misses, it’s clean, it’s friendly, and it is SERVICE driven. The Manager, Carlos, is incredible. He sets the tone for employees, new and experienced. He’s always going full speed. Always stops to ask if he can help you. And he takes a lot of pride at being good. Very good. I don’t know that I’ve ever remembered the name of a sandwich shop or fast food manager. I remember Carlos. And he remembers me and my wife’s sandwiches and little unique things we like on them. The new App doesn’t allow me to customize some things. But I order thru it, get there, pick it up and ask if I can make a modification. Now he just smiles and says it’s already done. Said he remembered and smiles and goes right back to work. Making a sandwich or perfecting a gorgeous salad. He just goes to work. His employees see him. They reflect the same attitude. I’m so impressed I had to write about it. Good job Firehouse. You hired and have kept a good one. Someone who represents your brand. Hope you can keep him. He’d be successful anywhere. But we love your salads and sandwiches. So don’t...