Brio Italian Grille — Restaurant in Murray

We had reservations here because we were going to a comedy show at the Eccles theatre. And we were very excited to try The Brio @ City Creek. We arrived here 20 mins earlier then our reservation. Around 5:40pm We arrived there to find no one at the hostess station to greet us. With the restaurant was fairly empty we thought it was odd but ignored a very glaring sign of things to come ahead but like I said four .maybe five occupied tables in the entire restaurant. It was like 10 minutes wait to seat us

Then we ordered right away . appetizer and main course dinner and drinks. He came back with our drinks and bread fairly quickly. But 40 minutes later waiter comes back sorry we are out of the appetizer. Do you want something else? Sure we can do the shrimp eggplant thing. But we never got it . He did bring the latte out fairly quickly.

By 6:45 I was beginning to get impatient I said to the waiter we have a 7:30 show how much longer ? "About five minutes" he said So long about 7:10 to 7:19 we got our food. So we had to scarf our food down and not just enjoy our meal.

We had a coupon but the waiter nor the guy in the ponytail and apron. couldn't express how to use it. By this point I was over it. And my wife was ready to go full Karen . But I saved your staff from getting a full on A@# reaming in the restaurant due to we were pressed for time I just said to my wife "Just give the waiter the card to pay the bill and lets go."

They offered minimal apologies and no compnsation. For the inconvenience our being stuck there for just shy of two hours an hour stretch waiting for our food. On top of that I said to one of the staff " maybe when there is a Sunday show you guys should staff more. " He said "We don't make the schedule here. " So let me clue whatever staffer is stuck reading and responding to these reviews This restaurant is in Salt Lake City Utah everything else in the downtown area is closed on Sunday. There is a 2,500 seat theatre around the corner having a Sunday night show it might make good business sense to find out when shows are and slightly over staff on those days. And let folks know you are available. Then if not needed you can send folks home at least then whomever decides to stop by in this circumstance you can serve them. Also if you are out of an item instruct the wait staff prioritize going back to let the customer know and find out if anything else they might be interested and get it out without delay.

The food was good but here is the thing you can have the best product but if the service sucks you are going to lose potential return customers just like me.

And my expectations are not unreasonably high. But just shy of two hours most of it waiting is a bit much even for me to bare. By way of a comparison. We went to Spaghetti Factory yesterday and they were packed . But they had a person at the desk to greet us and seat us They seated us in five minutes due to they were near capacity took our order and we were done in less time then it took us to find out at your establishment was out of bisricetta.

Very disappointed would not recommend this restaurant. May I suggest to focus on service cause the best product brings them in but service...

Made reservations almost 2 months ago for Thanksgiving Day. Did not want Thanksgiving dinner which is the reason the family chose this restaurant. On the website and in the email confirmation, it stated that you could have a traditional Thanksgiving dinner or order anything off their regular menu. When we got there and were seated, we were told that only the Thanksgiving menu would be served. Very disappointing to learn this as no one wanted it. We were told exceptions could be made for food allergies, but nothing else. With no other options, as we had no food at home nor with other restaurants not open, we were compelled to sit for the traditional Thanksgiving dinner. It was mediocre at best. Cold stuffing, rubbery turkey, and lukewarm gravy dominated the plate. The garlic potatoes and string beans were decent, as was the cranberry sauce. The dessert was fine, but nothing exceptional. The overall impression was that the food had been done assembly line style with nothing prepared fresh there, only reheated and served. At $39, it was a complete waste. In terms of the environment, the restaurant had so many people jammed in there, many (including me) were forced to sit in the aisles. The constant bumping of my chair by wait staff was annoying, but there was nothing to be done. Of the 6 dinners served at our table, only one was completely eaten, two about half eaten, and three basically untouched. The one eaten meal was by a career Navy vet, who said it was about the same quality as on a ship, not the best recommendation for a full service restaurant. The only high point was the service. Our waitress, who was obviously overworked, was doing an admirable job of keeping up with such a rushed pace. I felt sorry for her as I imagine many other customers were disappointed by the bait-and-switch pulled the management/corporate. This was the first time I had ever eaten a Thanksgiving dinner outside of a home, and this experience has inspired me to never try again. In addition, I'm disinclined to visit Brio again during regular times, as the overall experience was a disappointment. Cannot...

Walked in to empty place, waited several minutes for s hostess, only two hostess working. Prior to ordering overheard our server comping two different tables their drinks and entrees because they were awful. Was happy with the bread and carpaccio was great. I originally wanted the gnocchi but server said she did not recommend it because people complained that it was "salty with no flavor"..... I ordered the risotto which was beyond salty and had puddles of oil and garlic on top, completely inedible!!! Then the shrimp and lobster fettuccine which came with large amount of lobster and shrimp that were so over cooked it was impossible to chew (like a rubber ball) the sauce had drained to the bottom of the plate and the noodles were dry to the point that the edges were impossible to eat. I attempted two bites and was not able to eat anymore. I set my plates aside as my husband ate his lasagna which was okay but comparable to a frozen dinner. The lobster and shrimp in my Alfredo had the most over bearing fish smell as if they had been cooked in a microwave. After sitting 45 mins without having anyone che k on us the server offered to bring boxes and I explained the issues I had with the meal and without hesitation she offered to remove my entrées from the bill. I NEVER complain or return food at restaurants but this was sooooooo bad and the fact multiple people did the same thing before our food arrived should have been a red flag. Multiple people actually walked back and asked the busboy if they could find someone to seat them! (Multiple employees were outside vsping and smoking) Completely understaffed and I have no idea what's going on in the kitchen. Only took two bites of the Alfredo and have been home sick since!!! First bad restaurant review I have ever made.... if negative stars were a thing I'd give that! I felt like warning people coming in. This was my birthday dinner and...