Starbucks — Restaurant in Murrieta

It’s possible that the red headed barista had a bad morning or perhaps this is her every day mannerisms but on this morning I ordered an iced coffee and waited about 20 minutes for my drink order only to have it be a hot drink on a day that was hot and humid. Granted that I love hot coffee but was not feeling for it on this morning. I can understand the busy hustle and bustle of a Starbucks morning but what I don’t understand is that when I told her that my drink order was wrong she tossed the drink across the back room into a trash can without dumping it out first. She gave me a look of annoyance like it was my fault. She didn’t say a word to me. I noticed her interactions with other customers and it was the same annoyed look in her face. She called out peoples names to pick put their order and would slide the drinks down the counter at them and throw them their straws like they were dogs fetching a bone. I’m not one to complain about bad behavior but I have worked in customer service and can appreciate when someone goes above and beyond to make your experience a good one. Needless to say that I will not be going back to that particular establishment. Even in a rushed environment you can always have a smile on your face to lighten the mood. That is what makes customers want to come back. Like I said maybe she just had a bad morning but non the less it’s a lesson learned. With that being said I do enjoy the...

I don’t drink Starbucks often and I don’t often give ratings (unless the service was extremely good or extremely bad). Yesterday morning, I needed a coffee due to an extremely long week and lack of sleep. I pulled up to the drive thru and requested a “light and sweet”. Of course I didn’t know that even with the simple drinks, you have to know exactly what you want. Anyways, she asked me “sugar or syrup”, I said “syrup”. Here comes the complex part, “what flavor”. My world spun out of control, I forgot what I said but she said “Cinnamon?”. Curious, I just went with it. Then.... here comes the tricky part.... She ask “What kind of creamer?”. My world again spun out of control. Did she mean flavor or like almond or soy? So I said “Surprise me”. I was a bit nervous about the flavor but when I pulled up and she gave me my drink, it smelled like White Christmas. I sipped it, and it taste like White Christmas and Keebler Cinnamon Roll Stripe Cookies. Never have I ever had coffee some yummy! If she works the same time every day, then I say to you other customers, go at 5:30 am and receive her coffee!

She deserves a...

Last night i had put a order in on the mobile app at 8pm. The mobile app stated that they closed at 10pm. When i arrived at 8:10pm to the drive-thru a gentlemen mentioned that they had closed at 8pm. Shocked i commented "well i put a order in on the mobile app and it went through and processed by payment" to then another employee, a lady this time, rudely got on the intercom to tell me that they were closed and she will not open the doors because of security purposes. I then stated that i was not trying to go in but i do want to know what to do now since Starbucks took my money. To where the lady stated that she was "getting to that" and told me that i had to call customer service. I do understand that it was the mobile app that made the mistake but the fact that i also received disrespectful service as well when there was no disrespect given just confusion is beyond me. Never going back to that Starbucks again and will be calling customer service as well to file a complaint and to get...