Residence Inn by Marriott Temecula Murrieta — Hotel in Murrieta

This could have been a good stay but the following had occurred during our stay that made this a one star hotel. I've tried to talk to Marlene who is the General Manager of this inn but she was unemphatetic of the situation.

July 25- the day that we moved inn, tv was not working. We had to call maintenance to fix it but it took them the following day to fix the problem.

July 29- The fridge would not shut off. The rubber of the fridge was dislodged I had to ask maintenance to fix it.

July 30- I noticed that there were ants crawling, bottom drawer of the cabinet was broken, and started noticing that the sink had dry sands. I immediately informed them. A housekeeper lady came by and went to check, she told me that maintenance guy will not be in until tomorrow (7/31). She cleaned the sink with a white towel. She offered to clean the bathroom. I told her that since the housekeeper and maintenance personnel will come tomorrow, to do everything tomorrow instead because I don't want to be bothered anymore. I just wanted to rest.

July 31- our nightmare began. My husband and I were asleep, smelled sewage and heard water dripping down the bathroom floor. I found the sink with brown water and it smells so bad. I immediately called the front and the same lady came. She tried to remove the water using the the trash can. Sewage water was spilling on top of my skincare $200, my husband's razor $50, our weighing scale ($35), toothbrush $20. Slippers $30. The fact that we had to miss work because we had to transfer our belongings from one room to another and It took 6 hours for us to transfer our things from our original room 125 to our new room in the 2nd floor.

I spoke with the General Manager over the phone and vocalized our concerns, all what was offered was one night stay off from our stay here X 3 weeks which is $125.00 only. The General Manager is trying to blame me that I did not let the housekeeper come in to clean the bathroom yesterday. What will the housekeeper do yesterday' just clean? What the about the ants, the broken things and the problem with the sewage. They did not even offer to change rooms at that time. I had to demand for our room to be change because it stinks in the room and you can smell the sewage.

I'm suppose to have a quiet, and restful stay not to be bothered with all these inconveniences. All we got for the past few days was more inconvenience, stress, and feeling that the General Manager doesn't care at all. I have been patient and emphatetic with the staff, but I didn't get the same treatment from the General Manager. Im spending almost $3,000 staying at this place. My husband and I are both stressed from our moved and expecting a restful and peaceful stay during our time here but instead, we were bombarded with problems. In addition, if I didn't demand a room, Marlene expected us to endure the stench from the sewage and have us stay in the same room until the end of our stay. Very unsanitary. I like to see her stay in the room with all these problems. Not to mention, the other room was also affected.

The General Manager's name is Marlene Altieri. I'm very disappointed and stressed, upset, frustrated and I only received the word sorry and one night compensation. No reimbursement of the...

When available we usually stay at a Residence Inn when we are travelling (with the exception when we travel out of the country and then we stay at a St. Regis Hotel if available). We visited family on this stay for 3 nights/4days and once again elected a Residence Inn. This property is EXTREMELY disappointing. It is franchised owned and the owners are NOT maintaining the property to Marriott standards. The blackout drapes in the suite we occupied had holes the size of quarters throughout the drapes; the exterior paint was peeling away from the building and in desperate need for a full re-paint; the owners shut down the hot breakfast when Covid hit in 2020 and refuse to offer their guests a hot breakfast but rather have opted to offer a tiny bar area by the reception counter with what they call a 'grab-n-go' which is nothing more than a gross, prepackaged sticky muffin (something you get from a gas station store), coffee (not even orange, apple, or cranberry juice), a banana or orange and a cup of pre-packaged oatmeal (all of which had nuts and one of us is allergic to nuts). THAT'S the "breakfast" served by the franchise owners of this Residence Inn Temecula/Murrieta by Marriott. This was at a rediculous price of $270/night. When we inquired over no hot breakfast, we were told if we wanted a hot breakfast, there were nearby restaurants open for breakfast or we would need to go across the parking lot to a Courtyard and eat there (as if we wanted to leave the supposed comforts of the property we were paying for to trapse across a parking lot to another Marriott property) !!! And, a disgusting issue, they have a 'dog walk' area with astroturf near the front entrance that reeked of dog urine, clearly never being washed off daily (or at all).||Will we ever stay at this property again - NO - not unless Marriott makes the franchise owners step up to Marriott standards and take care of the guests properly, but since that hasn't been required of the franchise owners in 4 years, doubtful it will even happen. When we asked the front reception about the sub-standard amenities (including the curtains with holes in them), we were told that the property is due for it's 7-year upgrade but that Marriott was passing it by. And THAT should affect the...

As a Marriott reward member, I have stayed at many Marriott hotels on numerous occasions for business and family leisure time. This is the first time I have stayed at a Residents Inn and was pleasantly surprised to find a diamond in rough as they say. Especially for any length of stay I would recommend staying at a Residents Inn in the future, this location has set the tone for my future expectations of a Residents Inn.

The staff are genuinely concerned about hospitality, and provide excellent service at the what you would expect from the high standards at the Marriott level. They are friendly but, not intrusive. They make you feel relaxed and welcomed by their presence and their care of the facility.

Rooms are well planned out in design and amenities within the rooms and the hotel as well. The outside patio is gated with a grill and pool. All up to date and clean. The kitchen area in the rooms are stocked with the essentials and more. If needing stay an extended period of time this would be a great hotel to provide your every need. The Mix during a few days of the week provide appetizers and drinks for those needing to relax in the welcoming lobby area. The business center is somewhat private yet just behind a partial wall in the lobby area making you feel you can focus on what you need yet be part of the hotel atmosphere. There is a small tucked away area next to the check in/out for snacks and beverages. A coffee/tea station in the TV area is available 24 hours. The kitchen area that is separate and opened in the morning for the breakfast buffet has a variety of foods available for everyone.

Although a Marriott Courtyard is currently under construction next to this facility, parking is plentiful and not obscured or blocked by the construction. Noise was never a factor, and room was on the same side as the construction. The hotel is close to a major highway and grocery store/Walmart and more shops are readily available close by.

I would recommend if you are in the area choosing the Residence Inn Temecula Murrieta Marriott for your future pleasure or...