Chipotle Mexican Grill — Restaurant in Murrysville

I’ve had it with being gaslit by Chipotle leadership that the portion sizes have not changed; they most certainly have. I swore off Chipotle after a horrendous experience at the Monroeville location with cleanliness/service as well as every location I’ve visited over the past ~2 years clearly skimping on portion sizes, but thought I’d give this location a chance since I work nearby and this is a very convenient lunch option. So I really wanted to like this experience, but I’m sad to say I was again disappointed with a pathetic portion of chicken in my bowl. When I asked the worker if that really was the standard size they said it was, but fortunately gave me a larger portion free of charge. This location was also reasonably clean. This is the only reason I’m not giving one star. And I truly am sad about this…Chipotle used to be my go-to but now it’s almost unrecognizable from the brand I used to patronize sometimes multiple times a week in the past. I was a regular loyal customer for over 10 years, but every experience I’ve had in the last couple of years have all had significantly smaller portion sizes. You can’t trust ordering from the app since they’ll either mess it up or not even bother to start preparing it until you show up. So you have to go inside to a usually disturbingly unclean restaurant and awkwardly guilt the worker into giving you a reasonable portion of food, still less than the past expectation and now much more expensive.

EDIT: I share my experience here and all you do is respond with a link to your contact us page? So assuming just a bot response I’m not going to put more effort in to share my experience in your preferred channel. Just another example of abysmal customer experience at...

Recently stopped for lunch about 1-2PM and there was five employees and one lady who was just done being checked out. I walked up to where you order and stood there while the girl at the register made eye contact, but never said anything. Three people at the table behind the counter, doing prep work, and none of them ever looked up or said anything. Finally, the young man who looked like he was trying to restock the food came back not once not twice, but three times and never acknowledged, or said anything to me. A very simple “hey, how are you doing? Give me a second to get this squared away, and I will be happy to take your order” or any other English words would’ve been excellent, but I was just left there standing in silence. How long? Several minutes for sure, and long enough to feel uncomfortable and for sure ignored. Finally I gave up, made a left turn walked past the register and walked out the side door. As I left, I looked back and the young man stocking the food with the dangly earring, made a face and rolled his eyes. Apparently he did see me. Who knew? No worries my guy, Moe’s is right down the street and I know someone will welcome me the second I walk through the door.

I love chipotle and have been in a bunch of them, but this was disappointing. This was my first time in the Murrysville location and it’s obvious there is a culture issue with this location. Somebody let me know when they get it fixed so I can stop by and get the bowl. I was...

Please be advised that this Chipotle is somehow completely unaffiliated with the Chipotle app. If you place an order on the Chipotle app and this store gets the order wrong, forcing you to go to the restaurant when you paid for delivery, the store will be 100% unable to assist you in any way and make it right. They will give you a number to the corporate Chipotle customer experience line. At this point, Chipotle corporate will not issue a refund for items not provided, but will give you a coupon in the app (that didn’t work in the first place) for a “free” item (that you already paid for). Thereby forcing you to go to the same store that refused to help you in the first place, using the app that is completely unaffiliated with said store. Oh, and the coupon expires in 30 days. Seriously the worst customer service I’ve ever experienced out of a national franchise. I did get my two bowls, which were cold and horrible by the time I got off the line with customer service, and got home. The national support line did refund the fee and tip I paid for delivery, and they seemed quite proud that the response was appropriate....