Wendy's — Restaurant in Muskegon

I usually have a decent experience at Wendy’s. You do have to be thorough when ordering and double check the screen. I ordered a soda with no ice, this is usually noted on the screen at the drive through but it was not. I asked again and mentioned it wasn’t on the screen. It either pops up after I ask or the person taking the order was the one at the window and they saw it through. Needless to say it did not appear in the screen and when I arrived at the window they attempted to give me a soda with ice. That usually sits there for a while and then it’s flat and watered down. I asked at the window and the employee was very rude. She then tried to pour the soda into another cup while holding the ice back with her hand!! I said the reason I did not want it is because it gets watered down. I was again treated with contempt for the request. After they they pretended to pour a new one and handed out the flat watered down soda. I called to talk to the manager who over talked me before I even began to explain the situation. I did not want any free food, I just wanted the people responsible for training to know what’s going on. He was nice, apologized for the incident and repeatedly tried to give me food but never listened to the complaint. Hopefully someone reads this and gives a bit...

Wow is all I can say about the service here. Walked in to the smell of body odor dirty socks and old grease. Shoes stuck the the floor so bad it was pulling them off my feet. Had to use the bathroom but was afraid to take a leak it was so nasty. The crew behind the counter was very rude and looked like they hadn't showered in the last few days. None of them wearing gloves handling food. They were all moving so slow without a care in the world waited 10 minutes to order took 5 minutes to order to biggie bags then accused us of not paying after she watched us run our card and gave us receipt lol. Finally 30 minutes after we order we had our food. Sat down and our fries were so old and cold they were hollow. Gave us plain cheeseburgers instead of bacon juniors. One had 3 chicken nuggets instead of 4. Finally had enough and asked for my money back. Gave me a dirty look and an attitude like I did something wrong. Will never ever ever eat at Wendy's again! I can not believe they hired these clowns to feed people and take...

My husband and I went through the drive-through one evening. We had to decided to get the Bogo $1 deal going on which was two Dave’s Singles and two 10 piece chicken nuggets. We also ordered a large fry. After we received our food, I checked the bag and realize there was only one Dave’s Single in the bag. We knocked on the window, and said there was only one not two, and the lady was extremely rude and told us that the cashier only rang up one Dave’s Single, and there was nothing that she could do about it. She said it was too late and the only way we can get another Dave’s Single is if we bought another one full price. We were not happy but did buy another one full price because we were tired and hungry and that was our dinner. I do not think that the situation was handled fairly or correctly. I came home and reached out to corporate and all they did was send me an email and said that they were sorry for the bad service. I will not be returning to...