Whataburger — Restaurant in Nacogdoches

I will begin this review by letting you all know that I have never in my life taken my time to review any establishment. After my recent experiences at this location, I have decided that they will never get my business again until there is a significant change in staff and customer service. I have never received worse customer service before in my life. Not only was the service horrible, I felt extremely disrespected by the drive-thru staff on two different occasions. Let me explain how my last two visits to Nacogdoches Whataburger went:

My first bad experience began with me being stuck at the drive-thru speaker for over 20 minutes with no service. There was other people behind me in the drive-thru line, so I could not back out and leave. I had to physically make a phone call to the store and inform management that somebody needs to be taking orders! When they FINALLY took my order, 20 minutes later, the staff was INCREDIBLY rude to me. They overcharged me for my order and forgot to include part of what I ordered.

My second trip was last night. I ordered two sandwich items from the menu, only the sandwiches, and my total came out to over $16. There was no line, so as soon as I reached the window I requested that my order be changed so I could save some money. The employees were incredibly rude to me because of this, but did not refuse to change my order. I clearly requested that my order be changed to one #5 meal. Instead of properly changing my order, they actually EXPANDED my order rather than condensing it like I had requested. They immediately swiped my card and then proceeded to tell me "you do know that your order is now $20 right?" They had blatantly overcharged me again, even after I had requested a change to my order to lower my costs. Not to mention, they nearly forgot to give me my debit card back... This place is an absolute embarrassment to every other Whataburger location I have...

First upon pulling into the drive thru, the lady at the window was rude and as were are giving our order she yells “ Give Me A minute “ we waited for 5 minutes to complete our order. We pull up and the young lady must have had an issue with the previous car because when we got up there she say “ I don’t know why people feel like they can talk to us any kind of way “ I explained that the food has been prepared horribly and people pay for quality food and we aren’t getting it . That first shift and second shift are much better. She says” Why do you come here? “ there’s no other place open at this time is what we explained. She tells us “not to come back then and to enjoy our food on first shift and closes the window” the manager was there the entire time. They gave us our food which was cold and we were waiting for our drinks . The manager we explained the situation to him, in which he was standing there watching everything unfold. We had to wait for our drinks after we have asked for them four times. It was like the crew was so mad that they refused to give us our drinks.. I had to cuss for my drinks . I have never been so disrespected at a fast food place in this manner in all of my entire life. I hope that action is taken because we pay for good quality food and service and at this location at this time we aren’t getting that. I was so mad that I reported the situation to the corporate office. They looking at us in the window laughing as we are waiting for our drinks. If the restaurant was open I would’ve walked in and made situations worse. But thank god...

My husband and I had just got off work looking for dinner and breakfast around 2am. Instead of going to Denny's or McDonald's, we chose Whataburger. Once inside, all we could smell was Contender, from the trash can to both of the drink fountain machines which both had contender sprayed and sitting all over them. My husband ordered a #7 combo with double cheese added, bacon, and jalapeños. I ordered a double jalapeños biscuits with sausage gravy and just a #7 burger with no cheese, add mayo, and mustard. My meat had no season on it and was undercooked and cold. My biscuits were so old and hard that my tooth chipped after biting into it. The gravy was just that, gravy with hardly any breakfast sausage meat. Mind you that I paid over $25 for this food. The service was rude. My husband asked if the cashier could fix him his coke beverage because the fountain machine in the lobby was contaminated with the contender. She replied, hers like that too, speaking on the drive thru. So does that mean we were selling undercooked or half done burger patties, old food, and contaminated beverages? I didn't like the service, the quality of my food, or the cleanliness of this restaurant inside nor out. I will not be returning to this location. I wish I could get my money back or food remade by a different shift, possibly a different Whataburger location. Like Bremond...