Applebee's Grill + Bar — Restaurant in Nampa

After walking through the front door, we waited for maybe two minutes before the hostess came to the front and greeted us with a smile. We requested a booth, and the hostess politely walked us to one. The hostess laid down the menus and our silverware and said, "Your server will be with you shortly." It started to trickle downward from there. After about two puzzling minutes of looking at the menu, we began to question their selection of choices—the menu showed various burgers and several different chicken sandwiches. Wait, what? Yes, just as I said. After a couple of minutes, we were able to grab the attention of another upfront hostess. She immediately came to our table and asked how she could help. We said we saw your banner outside informing everyone who passes by to come and see the interior changes; we jokingly asked if they had also changed the menu options. She politely said I’m so sorry, we gave you the wrong menus, I will correct that. She brought us the correct menus. About five minutes after choosing what to eat, my husband said, "Excuse me, I am going to the restroom. He told me what he wanted to drink on his way. Like, after 30 years as of today, I didn’t know what he wanted to drink; I mean, come on. My husband returned, and we waited about another five minutes; still, no employee came to our aid. My husband said, this is ridiculous and got out of the booth and headed straight to the first employee he saw, which happened to be the bartender. He explained our situation, and I heard her apologize and said I will be right there. Sure, as she said, the bartender was at our table, apologizing profusely that no one had assisted us. She told us that the area we were sitting in had no assigned server. The bartender took our food and drink order and then hurried off to give the cooks our order. Approximately five minutes later, the “server” who had now been assigned to assist us came and apologized for no one providing us any assistance. She acknowledged that the bartender told her she had assisted us and said she was great. Our “server” also stated that she got stuck helping the newbies or something along those lines. She also stated that this area had no assigned server and apologized that the hostess sat us where she did. She said that if we need anything, to let her know. My husband said, “That’s okay. Thank you. The bartender has already assisted us.” I think I forgot to mention that three servers were standing “around” near the manager, who was assisting another table just a few booths down, taking care of a complaint. He had been speaking with them when we arrived and left maybe a minute or two before our food arrived. We’re unsure if the servers were also speaking with the customers or if they were there if things turned ugly. Two of the servers were the “server” and a newbie who came to our table after the bartender. When our “server” left our table, It was within a minute or two when the bartender brought us our drinks. Then, It seemed like it was only ten minutes after the bartender placed our order that our food was served. The manager came to our table when we were almost through. He apologized profusely for the lack of service. He said he was assisting another table of customers who had a complaint. He asked if there was anything he could do to make it right, which we appreciated. My husband and I are not the type of people who try to get something for free, even if the service is borderline horrendous. We thanked the manager for coming to speak with us. Myra, the bartender, I hope I spelled her name correctly, is what every server could hope to be like. She spent time speaking with us, laughing at something one of us said, and still paid attention to the area she was assigned to. Myra is funny, professional, and a joy to speak with. Because of Myra, we will still probably visit Applebee’s, just not...

I have worked for Applebee's before for 2 years. I know that policies change, and all together I've been a waitress or food service manager for 6 years. Yesterday, my father was in town from Portland. I have 2 small kids and I know that they get restless so I called ahead, said I was in the parking lot to put me on the list please. They informed me of a 30 min wait, which was fine I understand. We waited about that time and came in. The hostess said "we actually have a table for you, just have to wipe off. About 20 min's later, and my kids are freaking out at this point, my dad politely asks how much longer. We watched several people get sat before us but no one that wasnt sitting there when we walked in so no harm no foul. Then about 10 more go by and my dad is fuming. They sit a party as big as us that walked in after us (plus I had already called while waiting in the parking lot) tells the hostess you have 2 mins to seat us or we will walk. We get seated and it's excuses of I'm sorry, we got a 30 top and the server in that area was helping with the large table and she's not ready for you yet. The manager was sitting right there, watching us struggle to keep my 2 and 1 year old happy while they're watching everyone else eat. KnowING how my kids are I had grabbed animal crackers and fruit snacks to keep them over til food came but now we're an hour into this experience and they're losing it. When the waitress comes to take our drink order I ask for crackers and I should have just ordered them fries or something then, that is my fault. We did take an extra second ordering but it was hard to read while trying to keep them calm. Finally I look at my dad and say we should just ask for a box and leave. So my dad waits for the food, and me and the kids left. They did not offer us any compensation, and the manager was not apart of our experience at all. We should have been sat even if the waitress wasn't ready and taken care of either by the manager or another server. I know they seat in sections, I've worked there. But that was the worst management I've ever seen. The hostess can grab drinks. We could have sat at the other table that was big enough for 5. Even if they could have given us menus to order food for the kids that way they had food at the table ready when we finally did get seated. In the moment I didn't think about any of that because I was trying to keep my kids calm. I understand they are my kids. We were planing on being done by the time they usually go to bed. We didn't get home (I had left before the food was ready) until an hour past that time. The manager should have stepped in, ran a better more organized dinner. And I saw 2 servers in my section. Why couldn't he take us? Trust me, I don't take them out to eat often bit we chose applebees because usually they're pretty family friendly and accommodating. Step up your...

I went with the family I Nanny for so there were three adults and two children.The service was spotty at best with several different servers, the food took over an hour and a half, and even our drink order took almost a half hour to arrive. The food was cold and or luke warm. I bit into my steamed broccoli and it was hot on the top and ice in the middle. No one was satisfied with their order, no one received waters, and we had to ask for napkins. I got the half rack of ribs and though they tasted reheated poorly (tough, dry, and almost no meat) I forced them down because I was hungry after waiting AN HOUR AND A HALF. I asked for them to comp at least my sides since they were inedible. They did offer to replace them but by then everyone else was almost done and I didn't want to sit there and make everyone wait. Then the bartender came and acted as though she were in charge, took my plate with sides uneaten, and left. A moment later the manager came up and didn't even look at me and it's dead looked to my friend and simply said that "someone was complaining even though their food was eaten that it wasn't good" I had to get her attention, and she actually put her finger at me you tell me to quiet down while she talked to the mom. she had to explain to the manager that it was my food and point her in my direction before she would talk to me. She begrudgingly turn to me and I explain to the actual situation we're apart and she asked me if they had offered to replace the sides. I told her that I didn't want that and she finally comped the sides. Finally when we got the bill after it was altered we realized that the server that we had, at least the main one, had actually had us tip on the original bill instead of on the bill that we received at the very end, after a gift card and being comped, effectively stealing from the family that I work for. I would absolutely not recommend this place to anyone for any reason unless they had screwed me over in some way in the past or stolen a puppy and needed to...