Starbucks — Restaurant in Naperville

After visiting one of the most physically inaccessible Starbucks at Danada West, Wheaton IL, to attempt to get a beverage for my fiancé, on my way back towards home in my own neighborhood, I decided to go into the Naperville Starbucks on Ogden Avenue right next door to the Jewel Food Store (at Washington & Ogden).

This Starbucks is one of the nicer Starbucks I have visited in the last couple years. Its layout is better thought out than many other locations I’ve been to. It has exceptional modern decor and is lit in a way that makes you feel like you are at a vacation destination—warm, inviting, and a greater touch of class.

The turkey bacon egg white breakfast sandwich was made just right and the blonde espresso cappuccino made with coconut milk was an enjoyable alternative to a traditional cappuccino.

The person taking my order was friendly and very helpful.

I even encountered a fun and friendly large group of friends who had met at this location and asked me to take their picture! I bring this up because there is a very nice niche on the opposite side from where I sat which nicely and semi-privately accommodated the approximately 12 individuals in their group.

The Danada West Wheaton location needs to take a field trip to this location to see how it should be totally remodeled!

The only setback to this beautiful Starbucks is the tiny parking lot that is shared with at least 3 other businesses. I had to circle around and after about 4 to 5 minutes someone happened to leave, and then I got a...

At lunchtime - the lights were on but nobody was home - literally.

All the lights in the building were on. Registers appeared to be on. Drive-thru sign was lit up. Cars going through a drive-thru that appeared to be, and should've been, open tryed to order but were leaving frustrated (some angrily) after waiting and waiting for anyone to take their order. But no one did. With the street appearance of being open, a small sign on the front door told you why 'no one' was home at lunchtime. There was an easel sign at the drive-thru but it was by the employee entrance and placed in a way customers in the drive-thru couldn't see it. Only potential customers who parked their car and walked up to the customer entrance saw the 8 1/2 x 11 sheet of paper taped to the door that read, "only open from 1:30 - 9:00 daily.

Good thing other restaurants realize people still eat lunch these days. I, like a lot of other disappointed customers, went elsewhere to spend our $. But I didn't leave until I moved the easel sign into the driving area of the drive-thru so other customers Starbucks could've had wouldn't waste their time waiting for no one to take...

Our order was split into 2 separate orders of which we were told would have to be paid for individually. One of the employees stated this was the only way, to which another quickly came up and corrected them and they proceeded to argue. Our order was then mixed up 5 times, we both ordered one drink and a snack. The items we were told to pay for weren't even what we had originally ordered and the latte was still made incorrectly. The staff also lied about having skinny peppermint mocha syrup and told us they did until we reached the window and had to reorder based off of this assumption. All in all, it was a long, drawn out, and partially sad process that someone who works there couldn't seem to complete their primary function as a employee. They struggled the whole order and even then messed up, the apology was nice, but a proper filled order would have been substantially better and required no excuses. Last time I am mostly coming here...