Five Guys — Restaurant in Nashua

The cashier got my order wrong and didn’t give me back my change yet. The manager “refunded” the order to charge me the correct order but instead walked away after the “refund”. The cashier than charged me again for the order and then gave me less change than he was supposed to. Then the manager had to cancel it again. The cashier than gave me all my money back plus extra shorting his drawer. I told him the mistake and at first he said I could keep it not understand why he was in error. The manager was also confused. Then they charged me again full price for a new order. At this point I should walked away from this travesty of service. So there were now four versions of my order in their system that was placed. Soon after my original order was ready and the manager took it away saying it was the incorrect order. A minute later he gave it right back to me saying it was the correct one. No one seemed apologetic at all about their mistakes. If they did right by me I wouldn’t have made this...

If you think about it, you know your burger preference is a very subjective thing. For me, Five Guys does burgers just right, and this location is no exception. The dining area is always clean, the crew are great, the counter service is efficient, and they do what they do really, really well.

They make the kind of burger I like, and there are a plethora of toppings to choose from. Their fries are fresh, superior to the better known fast food chains, and the portion size is huge. I appreciate the amount of choices at their soda machine, and the milkshakes they offer are great.

Sure you pay a bit more, but you also get a bit more. Five Guys is an example of where a cookie-cutter franchise model can succeed in huge ways ... You know what you're getting, and what you're getting is really, really good.

What would they need to do to earn that fifth star? Perhaps a green chili cheeseburger would...

Need to better communicate with your delivery system and who you use. Not only am I out the money I spent for food that isn't edible due to being left outside in the rain,but the run around between five guys and door dash. There is positively no reason for how five guys or door dash handled it. We've ordered plenty of other times,never had an issue,pouring rain and instead of coming in as they usually do,they leave it outside. Call five guys and they can't be bothered to remedy the issue. Same with door dash,invest in your own delivery person. Fries are always cold as well,but doable. Please hire your own delivery person,if you can't effectively communicate or correct problems with door dash,especially when food has already...