If you want to feel like an obtrusive inconvenience while paying $10 for French fries, then Kettlehead is the place for you! In nearly 50 years of walking the planet I've never had an experience like I had at Kettlehead and hope never to again. Our server's name was James based on the receipt, which is all I have to go on since he never introduced himself. I can't stress this enough - the perpetual feeling was as if we had gone into someone's home uninvited and started ordering things. "What do you recommend for an IPA?" was treated like I had brought unwanted political solicitation. "We'd like to move inside on account of the incessant wasps dive bombing us" was met with the gracious understanding I would have expected if instead I had informed James that I had no way to pay - an exasperated sigh and an eye roll. After going 15 minutes without even seeing James after moving inside, an attempt to garner attention by raising a hand and trying to make eye contact with a smile was met with a shrug and a look as if to say "um, yeah, I'm obviously in the middle of something. Jerk." My girlfriend put it best, "I was uncomfortable thinking about the fact that I wanted to order something. The whole experience was uncomfortable.". I have NEVER stiffed (not tipped) a server, and I didn't here either. But I have never before really considered it. Please know - this wasn't an issue with the timeliness of service because they were short-staffed or surprisingly busy. This was top to bottom 100% rudeness.
I had never been to kettlehead before, and had heard mixed reviews. After leaving kettlehead we went across the street to odd fellows and had the complete opposite experience, which I'll also leave a review for. I would never again go to Kettlehead, and neither should you. I'm offended that I have to give this place a single star, it's 5 more than...
Read moreI don’t write reviews very often, but… Extremely disappointed in the changes made at this brewery. Visited your location a little over a year ago and everything from the food, to even the staff has changed for the worse. For one, the pizza was awful compared to what it was when I made my first trip there last June. You had the BEST pizza and now it looks like a composite pile was dumped on some burnt pizza dough. Such a weird menu and it tasted awful. Had my phone not been dead I would’ve had pictures. The previous waitstaff and managers were amazing. So much so that I went back several times during the week of my stay last June. They were friendly, attentive, and made you feel welcome the second you arrived. The staff now is rude, distant, and makes you feel like you aren’t welcome. To make it even worse, the bartender, maybe a manager? Smelled horrible. God awful. Rotten breath and BO. He shouldn’t be serving beers to people with rancid smells coming off him. He also just stood around while we had things we were in need of. Some of the worst service I’ve had.
The beer was fine, some tasted skunky which we would have told the bartender but he never came back over.
I don’t know if ownership changed, or what, but it really took a substantial drop from what it was last June. If ownership hasn’t changed, maybe consider bringing back some of the older items to your menu. Also consider a hygiene talk...
Read moreThe service has always been great and they have an extensive tap list with a good variety of styles of beer and a decent food menu with subs, paninis, and pizza. The only reason I gave 4 stars to the atmosphere is because I am always cold when I'm there. That might just be me though. Update summer 2025 Still 5 stars overall. This brewery still has great service and a huge beer list with several varieties of beers which is great for a person like me that doesn't like most beers, but they always have something I'll drink. They usually have at least one or more fruity or sour beers or a cider that I will like. My husband likes IPAs and they always have a large choice. This time I wasn't cold inside so that's a plus! My only complaint now is that they changed the food vendor and unfortunately I can't really comment on it because I can't eat most of it. A lot of pizza, hot dogs and french fries. My husband likes the pizza and I do not. So, we come here just for the great beer and the always...
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