Arby's — Restaurant in Nashville-Davidson

I’m only giving 1 star because most of the younger staff here are great — polite, fast, and professional. The food itself is usually fine too. However, there is one female employee who is consistently unhygienic, and it’s gotten to the point where I cannot eat food from this location anymore.

From the very first time I visited when this location opened, she had toilet tissue literally hanging from her nose while taking my payment at the window. I thought maybe it was a one-time issue, but fast forward almost a year later, and every time I encounter her, it’s the same thing: constant sniffling, snot visibly running down her nose, and a very obvious “sniffly” voice when she speaks.

Today (September 6), it reached an unacceptable level. She was handling food with one glove on, using that same gloved hand to wipe her nose, then proceeding to ring up orders, take payments, and hand out food bags. I watched this happen right in front of me. There is no world where someone with visible bodily fluids running down their face should be allowed to handle food or customer transactions.

Out of pure disgust and concern for sanitation, I will not be eating the food I was given today — it’s going straight to the trash or being donated. I should have just driven away when I saw her at the window again, but I assumed others would be preparing the food.

To be clear: other staff at this location are wonderful, especially one young man who is always friendly and professional. But allowing this particular employee to continue serving food while visibly sick, unsanitary, and careless is a health hazard.

Until Arby’s addresses this issue, I cannot recommend the Century Farms...

I recently visited Arby’s and had a terrible experience that left my family and me extremely disappointed. We ordered the buffalo chicken sandwich, and an hour after eating, we started feeling very sick due to the chicken being raw. I even provided a picture as proof of the raw chicken when I called and returned to the restaurant. I spoke to Kinesha, the manager, expecting a refund given the serious health risk. However, she was incredibly rude and dismissive, telling us we were “out of luck” and refusing to help—she didn’t even offer to remake the food. This experience was both frustrating and unacceptable, especially with such a serious food safety concern. I hope management addresses this situation to ensure it doesn’t...

I waited excitedly for a week for this location to open! However? That excitement is GONE!

My first visit will be my last

How can your lemonade machines NOT work on your first day being open? I don't know, but they were. I ordered the Hi-C fruit punch, and it was watery with no flavor.

I ordered the Smokehouse brisket only to discover the sandwich was room temperature. The cheese looked like it had been on the sandwich for an hour.

And to top it off? No receipt to show proof of this debacle.

By the way...the online ordering in the app is disabled.

Not a great first Impression. At least the fries were...