Burger King — Restaurant in Nashville-Davidson

Wife is Vegan for over 3 years and I'm a newly crowned Vegetarian, went to try the new Impossible Sausage for me and my Wife only to get home and being highly upset and disappointed. Went inside to order (with mask) because I knew the drive thru would be asking for trouble. My order was an Impossible Buritto with nothing on it (just impossible sausage & the burrito shell...no egg or cheese), 2 side impossible sausage patty in a separate container, and an Impossible Croissant. The guy at the register read the order back to me as well as yelled to food preparers to put nothing on the burritos and all sausages for the order was Impossible. I felt confident that it was right because her repeated the order multiple times and talked to them in the back plus I'm the only one ordering inside. I checked the bag and seen my items and felt great (I never opened the wrappers just checked the bag,..worst decision of the day); went home only for the whole order to be wrong. Egg and Cheese on the burritos; as well as 1 of the side impossible sausage patty was pork. My Wife felt sick as she almost bit into the burrito and I was enraged as she almost ate egg and cheese; as well the pork sausage in my bag. I went back there with everything in the bag and with the receipt wanting my money back. But I'm met by one of the preparers trying to explain to me he didn't do nothing wrong even after checking the receipt. Finally I got my money back and about to go home....hungry and with a damn headache.

To all the vegans and vegetarians out there we got to open our food wrappers as a lot of the food preparers don't give a damn about your lifestyle or eating preferences. Sorry for any errors in the post as I'm doing this on my phone with a headache outside this damn restaurant that doesn't give a damn.

To Burger King please do better by your customers as I did not have my food/order "My Way"; also to the prepare just get your manager when a customer is upset and want a refund, especially when they have a receipt and being respectful to you. I don't want to hear no damn excuses...you didn't do your job right. We all make mistakes but don't make it worse with your...

I was overcharged when I pointed out being overcharged I was told that I was wrong and needed to learn where I went and got my education from even after adding it up showing them that it was done incorrectly and that I was actually right even the manager still insisted that I was wrong to the point that I handed over my food and asked for a refund after handing over my food they dump the food out on the counter to say that they needed to check to make sure I didn't eat any of it the most disrespectful place in the entire world I have never been treated or disrespected so badly in a restaurant then I was at this particular Burger King will never ever ever go back there again to the point I contacted their corporate office and complained even called the manager the next morning and was told that I was in the wrong kinda hard to be in the wrong when it's simple math when you get 2 chicken sandwiches that are 2 for $5 and then you have a coupon 42 more chicken sandwiches and 2 small fries for 599 and 2 large drinks that are each 2:19 a piece your orders shouldn't be almost $23 I was told repeatedly I added cheese to my order that was incorrect then I was told that I was wrong of course I was not wrong do the math one I know where I got my education from 2 I'm not for sure where they got their education from butt one thing I do know I will never be back to that location again so disappointed to have ever then treat it that way customer service there is not any none of them should have a job there yet they will only be paid $15 an hour and they can't even do simple math go...

09.18.2025

Ordered two sandwiches with bacon, mayo, lettuce and tomato, Lg Fry and a 6pc nugget. Get to the window pay and wait for order.

Both sandwiches have pickles mustard and ketchup on them. I hand them back to the attendant for them to be remade. The ticket on the sandwiches was right, just not made right.

He hands me the remade burgers, these burgers don’t have any bacon on them. Now, we’ve been sitting at this window for 15 minutes. I hand him the new burgers, the fries and the nuggets back and ask for a refund.

All of the employees are just walking in circles, having no clue of what the hell is going on. There’s already a car pulled up, who was also waiting on a refund.

I blow the horn to ask what the holdup is. I’ve been here for 22 minutes at this point. The “manager” walks back into the restaurant taking her sweet time. She was on break at China Bell. I proceed to take her picture so that I can post the GEM of a manager working tonite. I am told “don’t he tooken my picture, I’m gone sue you” I laugh and ask for my money!

I know it’s not hard to make a burger; but fast food, this is...