McDonald's — Restaurant in Nashville-Davidson

this was/is taught to everyone globally in Elementary School: WAIT YOUR TURN IN LINE.

McDonald’s - Especially this one. Take more accountability and consideration for upgrading your customer service By:

A. Set an expectation for Any and All patrons (repeat or not) to WAIT YOUR TURN IN LINE. Placing signs that say this at the entrance, at the front of the ordering and Mobile/carry-out pick up lines and even the bathrooms is much needed. As well, McDonald’s Employees, even if you feel you don’t care, need to consistently start holding patrons, walk-ins and customers accountable for WAITING THEIR TURN in line.

My two recent and fairly recent experiences with this in picking up Doordash orders:

A. Roughly four weeks or so ago now I was standing at the Doordash counter waiting patiently for the order to finish being prepared and handed to me. There was some younger guy (I could tell by his behavior) that was yelling and hollering from behind me and the others in line about he was trying to get, just a cup of water. Well, this went on for about two or three minutes, on and off. He then attempted squeezing his way up to the front as far as he could just to tell a person he referred to as his “cousin” that worked there named, “Quincy”. In doing this he nicked my shoe (which is no biggie except that he was just impatient and loud and out of order disrespectful) to then tell me, “excuse me”. I just didn’t respond while all this is happening. I won’t continue with the rest, but whoever “Quincy” may be that works at the store should have been able to tell him to wait his turn in line. Me or anyone else as a customer shouldn’t have to. I have no problem saying something to people when this happens, I find myself having to do it too much. I’m not looking for confrontations or anything further, but, this is how they start. And if I or anyone else patronizes or steps into your establishment/place of business that you consciously or unconsciously represent, there is an expectation that your “excellent” “Customer Service”, as advertised, is carried out. Personally I would rather avoid a volatile situation first and Management can definitely put procedure in place that makes sense, to PREVENT at its best, these types of occurrences. And we see them happen every single day. It’s a result of not Setting, Vocalizing and Carrying out preventive precautions to keep pleasant or fairly pleasant order, while customers and others wait to be served.

Pleas look into this immediately because I see it, deal with it and confront it in a lot of situations. But again, no one patronizing a store, business or the like should feel compelled to deal with these issues. We all know and I know first-hand there are some folk that for ego, pride, show or whatever reason, that will act in dishonor and maybe that’s the time when the customer might step up even after employees have done their due diligence to maintain the order. Or maybe authorities are called (if this option is relevant). I know worse case scenarios don’t consistently happen and most people seem to get it, in my experience, after being told by employee or other person to wait their turn or what not….

Please consider it will help alleviate the disrespectful Ed’s and make situations better for all people.

and find out please who the employee at this location got water one day for a guy in line about four or five weeks ago, who referred to the employee as his “Cousin”,“Quincy”.

I’m in this location from time to time for Doordash and me not any other person, patron or other should have to miss out on money because they don’t want to visit an unruly restaurant for pick-ups or dinin.

NOTE: it can potentially take drivers up to even twelve minutes to drive to the location. Nobody , nobody wants to have to deal with unwanted...

If you are going to order from this McDonald's late at night on the weekend you should really consider the Broadway McDonald's instead. I drive for DoorDash and last night the drive thru line was backed up all the way to the road at 2:15 am and I waited in line to get up to the drive thru speaker for 30 minutes. When I got to the speaker they told me 3 times that they did not have my order number in their system before saying that they found it. I waited another 15 minutes to get to the pick up window where they tried to charge me for someone else's order. I told the woman that I was picking up for DoorDash and I gave her my number. I watched as she prepared an order that was not mine and tried to give it to me. I repeated my order number and what was in the order and she again told me that they do not have that order in their system. At this point I asked to speak with the manager because the girl helping me was being anything but helpful. She was yawning while talking to customers on the drive thru speaker and was clearly preparing incorrect orders for people waiting at the window. When she finally got my order together I asked again to speak with the manager that night who was Martin and I asked him if it was only him and the girl who were working because their service on the busiest night of the week should not take almost an hour to get through 5-6 cars. All he told me was that they were hiring and he did not apologize until I asked him to. This was a terrible example of customer service and the opposite of...

Happy New Years If u close lobby put signs on doors stating that.. I came up today, one of retired guys open door for me.. B4 i walked to the counter,, I hear yelling "NO NO NO NO lobby closed" But another retired guy had just came in 5 mins b4 i did, he's drinking coffee..Now I wouldn't say anything if I hadn't looked at my comments I had made few years back.. NOTHING HAS CHANGED. I think this manager needs more customer relations training, this store is in North Nashville 37208 zip code.. we don't need more hostile environments. I come in most weekends, this manager will get busy stocking in back of restaurant, anything to keep from helping me. Just so happens Leo or Kim might b there to take my order or give me a coffee refill. Check your video I know I'm not the only one experiencing this. Very disappointing. Every weekend i come in don't know what her name is but management know. sandwich was no cheese when got sandwich back it had folded egg instead of round egg what was order the employee said she already made that sandwich and it was right... But it wasn't given to the correct customer that ordered the sandwich.. She was standing there arguing with her managers instead of just making the correct sandwich.... That's all.. Asked for decaf coffee there's a oily film, when poured in cup. Asked for another cup it was the same, employee says it's the coffee no it's the pot. Needs to be clean each night 03252022 nothing has changed when my little freind works, check camera its been over hour dont have...