Popeyes Louisiana Kitchen — Restaurant in Nashville-Davidson

Address: 1188 Murfreesboro Pike Nashville, TN 37217. I visited this location on August 6, 2025 at 1:30 PM, and my experience was absolutely unacceptable. The employee taking orders (THIS WAS THE MANAGER). Who appeared to be under the influence of narcotics. I clearly stated twice that I wanted a 3-piece tenders meal, Cajun rice, and a sweet tea. She asked me to repeat the order, and I confirmed the same items again.

When I got to the window, she handed me a regular 3-piece meal not tenders. I politely explained that I had asked for tenders, and instead of correcting the mistake professionally, she argued with me and claimed I didn’t say that. She then became visibly angry and told me to pull forward. I stayed at the window to understand why she was so upset with a customer who clearly stated their order, and I even tried to diffuse the situation calmly.

She eventually brought out the tenders and told me not to return the incorrect meal. I asked her again if she was sure, and she just looked at me angrily without saying a word no apology, no accountability. On top of that, the Cajun rice was cold and clearly old.

As a reporter, I take customer service seriously, and I will be reporting this experience publicly. I strongly advise the public not to visit this location until serious changes are made. The manager should be held accountable for allowing this level of unprofessionalism to continue. This store needs leadership that values customer service and respects the people who keep the business running. The paying customers.

The most dirtiest restaurant I’ve ever been to. They left out some of my order. I had to go inside and the employees attire was nasty, floors wet and filthy, inappropriate behavior, and unsanitary. This place needs a new GM or needs to be...

Reading the reviews I understand now why they are saying the staff is rude. I was yelled at and disrespected when I called about an issue. I had called about this issue previously and was instructed by the manager to come back but no the guy said he was the GM and he was not losing money. Really!! I explained everything to him and it went from bad to worse. I have never been talked to like that before especially from someone in the customer service field and the bad part is he claimed to be the GM!! Instead of him saying he would address the issue with his staff he yelled at me. If he doesn't care about the customers then it's not surprising that the staff is acting the same way. I like Popeyes but I will not be yelled at and disrespected over a family meal that I paid for. If I could give zero stars I would. I hope they all go to customer service training because this is ridiculous. Popeyes you are losing loyal customers behind the people you all have working in your restaurants. Without us the customers you will not have a...

Food was good and fresh, yet the customer service was very disappointing, the experience of being asked if I can assist you i was rudely informed that they didn't have any wings at this time, then I experience the most confrontation instructions that the lobby drink machine was not to be used by the public, and I could only get ice...Now as customer we are not aware of the Store protocol for Covid19 lobby closure, there was no signs posted the would kindly make the public know that the is partially open or only taking orders and will be given from behind the counter, this rudely told me that they need to post any signs because the lobby is closed...so as a customer who has walked in and is unaware of the lobby being closed it would be a professional courtesy to inform the public and not treat them with bad customer service...this really put a damper on ever wanting to spend my money or time in any Popeye's if this is the type of customer service I...