Carl’s Jr. — Restaurant in National City

I don't know what happened to Carl's Jr?? I was there on March 11, 2025 and splurged on a $14.00 combo meal; the famous star, small fry and a coffee. The hamburger was t.e.r.r.i.b.l.e! I got nausea before I even finished the burger - I set it down and couldn't eat the rest of it. The Fry's were great and the coffee was not a great brand and kinda weak but oh well. I kind of felt cheated on the meal. $14 for basically a small fry and a coffee because I really couldn't finish the hamburger.. Anyhow - my bigger disappointment was the lack of sanitation in the Restaurant! It was my first time there and as soon as I entered it was obvious to me that the Restaurant needed a really good deep-cleaning. There was grease film everywhere! On the counters, the floors, the walls, the signs by the register, the tables, the table-seats. Everywhere you looked there was muck and grease films and finger prints, and just an overall unsanitized vaneer throughout the restaurant. I should have left as soon as I noticed that but I did not and of course I regretted it. Of course I will not return- of course not, but that doesn't mean the restaurant managers should elude the responsibility of having a sanitized eatery. I don't understand why anyone would allow this to happen?? I guess it depends on how you were raised, what your parents demonstrated to you when you were a child, what your upbringing was like. My parents were both very clean and organized Individuals and would NEVER allow unsanitary conditions in our home. There is absolutely no excuse whatsoever for a restaurant to be in this condition. There was even greasy smear marks and finger prints and hand marks all over their various dispensers. No wonder the hamburger was so bad. It was really a disgusting experience. The bathroom for men was like a public restroom; smelly,...

Ordered food at the drive thru, got to the window and paid. Sent us to park out front of the restaurant next to around 4 other cars to wait for our order. After 10 minutes see what looks to be our order being brought out and is handed to a different vehicle. After 10 more minutes, nothing. I go in to check on our food and they just tell me "oh we gave your order to another person by mistake, your food will be ready soon." After talking to the manager and expressing my disappointment in the service and lack of communication about our order, she offered to cover my next order at the restaurant, even took my name down. This was around 3 weeks ago. I returned yesterday, mentioned the situation and the offer from the manager. The person(Zuquey, I believe was her name) at the window flat out didn't believe me. I told her to check the book the manager said they had, my name should be in there. She opens a binder for about 5 seconds and says my name is not in there and the manger isn't on shift. Not the first time I have issues when Zuquey is the person "helping" me. Completely disappointed with the service at this location, from the manager lying about taking down my name, to her fake offer of covering my next order, to the poor customer service skills from the girl at the drive...

Today I had such a wonderful experience. When they took my order, they made sure to tell me that my order would take a while and I was surprised because even though there one was only person in front, running around and tending to everything. I saw she would go to the back, go to the front and tried to get my order as fast as possible. When I did receive my order, it was fresh. The tenders were amazing, the fries were on point, the hamburgers were warm and made well. Even though there were a lot of customers and very little employees working, my family and I were stuck in shock. They asked us if we needed anything, even when busy. The manager, Zuquey, is very professional and I will be returning. The cashier, Saul, also was attentive. I wish the company had more employees like that and hopefully they recognize their hard work. I give them a 10/10 in service, fFoo, and they fufilled all my expectations. I will continue going back to that restaurant. Out of all the restaurants I have visted throughout the week, this one was the best of them all. Thank you and...