Pho Mai Cali & Grill — Restaurant in National City

I don't normally write reviews but I felt compelled to write one based on service, food, accuracy of order, knowledge, and most of all the 4.7 rating (should be 4.7 out of 10). We ordered 3 pho noodles (2 large shrimp with extra shrimp and veges and 1 small combo) and a spring roll. Not a complicated order IMO. We get the 3 pho noodles and wait for the spring rolls which are nowhere to be found. We get a garnish for the pho that is barely enough for 1 small pho. I had to literally ask twice for more from the foodrunner and he gave me a funny look for whatever reason. I also asked about the spring rolls and they were still clueless. Both of the large shrimp pho with extra shrimp had 5-6 shrimp (not sure I would call the 6th a shrimp). When I ask if mine was with extra shrimp they didn't know. When I asked about how many shrimp come in the large shrimp pho they still didn't know. BTW, the shrimp pho does not come with veges. They server came to our table twice (once for the order and once on the tail end of our food coming out when we cancelled the spring rolls and extra shrimp). We ate, cashed out, and left. I was excited about eating pho and at this place but it was quite a let down. Needless to say, we probably won't be revisiting. The terrible service, cluelessness, accuracy of order is just not worth it. I was, honestly, left in awe. The pho is decent. It needs to be a hell of a lot better to overcome the...

The best Vietnamese food I have ever tasted. There is seating outside next to the restaurant, the trees makes a great shading from the sun. Pricing is great but the flavor of the food is better!

Some of the staff don't know how to speak English but has been always courteous and kind. The owner is hard working and must have a photographic memory because she remembers what we order the last time.

(June 2018): If I could pick up this restaurant including the owner and the staff, I would move it to my home state.

Next time I come to visit National City this would be the first place I'd like to dine at. If you haven't been here before, trust me, you'll love the place and come here often.

Edit (Oct 2019): Came back to National City for a visit and just found out the the original owners moved out to the east coast. Food flavor isn't the same as it was before. So sorry...and I was so looking forward to dinner here.

Edit (May 2022): What can I say!? Keep coming back when I am in town! Already said this before and I'll say it again...best Vietnamese food I have ever tasted. Got the beef pho this...

Had to place an order online since no one answered the phone after trying for 30 min. I don’t mind placing online orders. I just feel I shouldn’t be charged a convenience fee for taking my own order, and paying ahead of time. Which also means you tip ahead of time not knowing how the service is going to be. The service was HORRIBLE. I understand the whole world is short handed so I try to be extra Courteous to our service providers. I was never greeted or acknowledged by the man at the register. I understand he was busy but he made me feel like I was bothering him. After waiting patiently for five minutes I finally received my order that was sitting on the table ready. I asked for chopsticks, and was given a bad attitude for requesting them. Mind you I had already requested them online. When I got home I only received 2 spring rolls when the online order said 4. When I called to advise them of the mistake, the same man hung up on me. I will definitely take my $47. dollars elsewhere next time....