Sin City Cupcakes — Restaurant in Nevada

I ordered two dozen alcohol infused cupcakes for my sister’s birthday. I ordered them in advance and in a timely manner as instructed on the website. I requested to have them deliver to the hotel, however, I later learned the hotel I was staying at didn’t accept outside stuff delivered to the hotel on behalf of their guests and that I had to be available to do a direct hand exchange and accept my items. Their website stated this and the hotel confirmed this. No big deal. I made sure I was available at the hotel between the delivery hours (12-6, 7 the latest). Due to this “direct hand exchange” information I figure the delivery company or person would contact me and say “hey, I’m here with your cupcakes please come get it,” that didn’t happen. No one called me and no text messages from either the delivery ppl or the hotel. I never received my cupcakes. It wasn’t until I emailed them the next day and received a response that I learned my cupcakes were dropped off at the bell desk which contradicts what the Sin city cupcake website had stated and what the hotel said they didn’t do. I had requested a refund from Sin city cupcakes, but no response. I requested a reimbursement from the hotel but neither will take responsibility for their conflicting instructions provided. It was over $100 for these cupcakes including delivery fees. Very...

Would not recommend. Rude customer service. I ordered a dozen and had a question regarding their cupcakes. I browsed their website before contacting them, but did not find my answer. Once I contacted them, rather than answer my question, I was provided a link to search for my answer. No problem, I don't mind looking since the link had more information than I found on their website initially. After reading it, I still did not find my answer, and apologized if I missed it in the link, but did not see it, so if they could let me know how long the cupcakes typically are good for it would be appreciated. Instead of answering my question, it was a snarky back and forth of telling me to just READ the link (which btw has A LOT of information about different aspects of their company), until they just stopped responding all together. I'm sad and disappointed. I was so excited when I found out I lived nearby and was planning on ordering a ridiculous amount this holiday season (2020 seriously needs all the alcoholic sweetness it can get). I don't feel like my question was inappropriate, and it took more effort on their part to go back and forth being rude about it, opposed to just answering my question the first or second time around. Thanks for making me feel terrible Sin City Cupcakes, one order is all you're getting...

I paid $45 for a dozen boozy cupcakes that were ordered about 3 months in advance. While the cake and ganache were good, I felt that these cakes were lazily put together. Their website touts a "signature cream cheese frosting" on several of their cupcakes. However, NONE of the cupcakes that should have had this frosting actually had it. Instead, every cupcake had the same plain, regular whipped frosting and some sprinkles were thrown on. Considering the cost, it's quite upsetting that I did not receive what is shown on the website. I contacted them via email about it and never received a response. I guess they don't care about their customers or the product they're putting out there. Also, they NEVER answer the phone. I had to use email correspondence only in order to order these cupcakes, so I know they are checking their email. I was pretty excited about these cupcakes but ended up being really disappointed. I would not recommend nor would I buy from them again based on my customer service experience. You will be unlikely to get what...