KFC — Restaurant in New Bern

When i see advertisments for KFC chicken, I am the first to be disappointed not what i am served when i order a meal. When my husband and I decided to have lunch at our New Bern KFC. Sorry to say, were done with this KFC. Will drive to Havelock or James City, hopping to get a decent meal. First of all, I wanted to try the Sweet snd Smokey Chicken. I asked the lady at the counter if the boxes for $5.00 can have the sweet and Smokey instead of original. She said "yes". My husband ordered his 2 pc box with Nashville and she told him you can only have original. First mistake. He ordered his 2 piece X crispy and i ordered the same but with fries (potato wedges) instead of mashed. When our plates came up, and we went to sit down, I started getting into my leg and I was pulling off layers of hard, over cooked breaded chicken skin. My thigh was almost all breading, and when i finally got to the chicken meat it was dry and grease all over. My potatoe wedges were hard as rocks, burnt and dry. I ate what I could get down, but My husband couldn't even recognize the thigh or leg on his plate, all dry, over breaded, over cooked. He took his back and asked Manager for a better piece, which they all looked the same. Mashed potatoes, well disappointing. Cookies good, biscuit over cooked. When i tried to approach the counter person, to explain our disappointment, she did not seem that interested. We feel they could do a lot better at our KFC in New Bern. X Crispy chicken can be a treat when its cooked right, and recognizable, not the mess we...

Stay away from KFC in New Bern on Neuse Blvd. We went and ordered 45 dollars worth of food. When we got home all our food was burnt and disgusting. When I called and asked for a replacement the manager told they closed in 30 minutes and would not be able to help me. (I live 4 minutes from there). Then I asked for a refund. Manager said he could not refund my money. So I did what any other respectful hangey customer would do, I called corporate. Yep they were closed and I had to leave a message.6 days later I received an email informing me that I would be receiving a coupon for my next meal in the mail soon. So I waited and finally got a voucher for 15 dollars off my next purchase. Wow really. No call, no refund, didn't even compensate the total amount of my meal. So friends and family. I'm starting to boycott Kentucky fried chicken. Please share so that you and your friends don't have the same issue. #KFC #KFChallenge #poorcustomerservice...

Arrived at this location at 845 pm, now they don't close till 10pm. I head to the drive through to place an order. Request 3 extra crispy legs, 6 piece tenders, mashed potatoes, and macaroni &cheese. They tell me they only have two extra crispy legs and no Mac and cheese followed by well we can do a small Mac and cheese. I asked if they could make more extra crispy chicken and Mac & cheese. They tell me no it will take to long. I had no problem waiting, but they refused. Additionally I get home not only was it barely warm but only one extra crispy leg instead of the two they said they had. This is the third time I have encountered this issue with this location. 3 strikes and your out, I will not goto this location any more. This location requires a...