Burger King — Restaurant in New Braunfels

Only two people working today. There's no brisket on my brisket junior it's a hamburger patty. And I know that they do serve brisket at burger king because they serve it at a different burger king and it was delicious. And if they're out of the brisket they should say so and offer something else instead of just making you something else! Why isn't the manager that's supposed to be on duty here helping these poor people out? I'm late for my appointment with dialysis now and have to reschedule because of it 25 minutes to get our food. First we waited in the Drive-Thru and backed up and went inside the store because the drive-thru didn't move for at least 10 minutes or so before we gave up and went inside. People that are here working trying to keep up. It's the fault of the people who called in and the phone in the manager for not being here of course that's just my opinion... One star.. go to the burger king on 306 they serve the best food... Pecan reading the review left by Tanya I am appalled and I wish I would have read that review before I came here to eat. I'm disgusted that you would be so rude and did not let a little girl use the restroom! It would be nice if the owner of this place could respond to some of...

We dined in. When our daughter needed to use the restroom the manager came out the women’s restroom and said they were cleaning it. Both bathrooms had a sign saying it was for customers only. When asked how long it was going to take the manager said a long time. Our daughter really had to go so we asked to use the men’s restroom (only 1 restroom) she stated it was not cleaned. Then told us that we didn’t have to be rude about it (because we asked how long it would take to clean.) While standing at the door waiting for my daughter to get out, a young man who did not appear to be an employee and a young female employee came out the women’s restroom! The audacity of that manager saying I was being rude but what manager lets their employees be in the restroom with their boyfriend ??! I called the store after we left to get the managers name she stated her name was Alma, I asked her for corporates number and she said for me to go online and look for it. I called the number three times and just got the busy tone! We will never stop at this Burger...

So I've seen everything now I go into the store first me and my friend stand there 5 or 10 minutes before anyone says anything to us and know they wasn't busy in the hour we was there they had 3 customers the store was nasty we got our order the food was cold so we ask for hot fries and the person said so you want fresh fries then the lady up front and the cook and the manger go to the back joking and playing while the cooks 5 6 or 7 year daughter was cleaning the dinning room so I went over to the store on 306 and told the manger that the owner or dm had and hour to call me or I would be going to the health department Monday with my pictures and 3 hours later no calls which tells me they already know what is going on and don't care on and I ask for extra onions and the manger come up front complaining about having to cut them most of your burgers come with onions so are they serving food without half the stuff on them or do they not know how there food is supposed to be prepared I will be contacting the health...