Paleteria La Reina — Restaurant in New Braunfels

I usually love coming to this place because their food is delicious. But, today I went to order and I waited patiently while the customers before me were being taken care of and while I waited a family came through which I didn't thought much about it until it was my turn to order, but the girl there today instead of asking who was next went ahead and helped the family that had just walked in whom could of show a least a little courtesy to tell the girl that I was here before them, at least now I know how that family was raised. I work at a pharmacy and I know what customer service is and its for sure not the way the girl proceeded, since I also work in customer service I know how rude customers can be, so I didn't say anything even another lady had to stand up for me and told the girl that I was next, but the girl still choose to ignore me and continue to help out the family. I wasn't about to become that rude customer and start yelling or proceed to forget my uprisings, and give a show. The only reason I was there was to buy my mother an agua Fresca that's it if it weren't because I was there for my mother I would had walked out the second the girl decided to go on and help whoever she saw without properly asking, I instantly thought of my job where the line we would get at the pharmacy can be quite long, imagine if I had made eye contact with the person on the back of the line and proceeded to say, "oh you might be next, come how can I help you." I don't think I'll be setting my foot into that establishment anytime soon. La Paleteria La Reina should perhaps consider retraining their employees in the art of asking instead of assuming, or getting employees with some customer service experience in...

The store doesn't set a tone of 'please come in and sit' the music is so loud we could not speak to one another without raising our voices. The service was fair, not great. The person who served us, didn't seem happy to be there, but who knows, maybe the RBF was natural. I get it. I was born w mine too, except I can turn it off when I'm at work and need to be professional. My daughter is too young to use the restroom by herself, and walking out of there, I felt dirtier than when we walked in. I have my own place, when I know I am having people come thru, I make more than sure the restroom is clean and there will be soap to wash hands with. Whoever owns this place ought to have some pride in their place. From the toilet to the front door. Our family is not rushing back. The prices on some shaved ice and flavor didn't make a lot of sense. Especially when the atmosphere...

Place is to crowded, prices are very expensive comparing to others paleterias, more than basking Robbins, for the price you pay for a couple of comes you can by 3 gallons of ice cream, need better service people. Now the fruits waters are good, the milk ice cream could be better , don't recommend half of those flavor, lemon ice cream is awful but strawberry water ice cream is good, best one is mango, delicious. The cashier need to be change of place, is at the entrance and is a safety issue and block the right to pass in and out...since the place is to small and crowded and the kids running and wild without parents concern, is not an incentive for many other people to to go there. And the situation with the door block by cashier offer a dangerous situation for...