First let me say the atmosphere of this restaurant is something many restaurants struggle to achieve, but it is beautiful in many ways. I am making this review however to help this restaurant, not to harm it. I want to make that clear before my next statements.
The food was good, but the amount of time that it took to actually be asked about what entrees we would like was painfully long. We were essentially just asked about drinks for a solid hour. By the time the food arrived we had already been in the restaurant for an hour and a half. The food was decent, but honestly no different from what you could get at an unlimited sushi restaurant at least from the food I got, I wanted to try the rock grilled chicken but unfortunately it was unavailable?
Some parts of the restaurant were also not well lit when they should have been such as the restaurant, but I believe that the poor lighting may have been used as cover for some troubling aspects of the restaurant. The rest room had one stall out of service, the smell of mildew in the air meaning it was not being properly cleaned and this was even before the restaurant filled up. You could barely see the sink until your eyes adjusted to how dark the bathroom was.
The painful wait to be served as well as the restroom quality is why I am giving this 3 stars, I can very much see this restaurant turning around with a stable flow of customers. My main things I would say to the business owner is to hire a maid to properly deep clean the restrooms, address the lighting in the restrooms and work on the service time. Not everyone has the patience to stay in a restaurant for 4 hours only to receive a glass of wine and a pretty slim dinner portion that was eaten in under 10 minutes.
Let me just say though the atmosphere was intoxicating and if this place is properly taken care of in the future, this could evolve to become closer to a 5 star review.
Also as a side note to increase customer traffic, work on getting the parking lot properly paved with proper markings for parking so that people know this restaurant is indeed open for business, driving past it would be hard to tell with people parking practically anywhere they...
Read moreAfter continually telling my entire family about this place, being that I had been here once before, I was embarrassed and extremely disappointed with the HORRIBLE quality and service at this restaurant. It is clearly obvious why this place is barely filling tables let alone filling the restaurant. My mother is vegetarian and I simply asked if there was any way for the soup to be made without eggs (which was refused by the server). Then, I asked what options there are to substitute with the soup instead and the individual said salad, but it is an additional charge. An additional charge for salad when you don't even have any vegetarian option available in the first place. After receiving the salad (opted for it because I didn't want to see mother staring at us while the rest of the family eats). The best part was that the salad was literally the size of a VERY small hand... Two pieces of lettuce and two pieces of tomato. Not to mention that ALL THE WHILE our soups were ICE COLD. I literally mean they were as cold as the cold drinks that were ordered. Now comes the entree. I ordered what I remembered from last time (Malaysian Style Red Curry with chicken). How many pieces of chicken you ask? One piece of chicken! One bite! Just one! Literally mostly sauce with a few veggies and one piece of chicken. And left to eat that with a fork. I WILL NEVER GO OR RECOMMEND THIS PLACE TO ANYONE IN MY LIFE EVER AGAIN. I really hope the owner(s) read(s) this to understand how horrible their staff, food, quality, experience, etc is at this place. I can't wait for another half way decent restaurant to open up so that this place could be out of here already. It's just a pathetic and awful looking piece of architecture that diminishes the presence of...
Read morefood is really good, friendly wait staff, bar staff is hard to tell since they go through bartenders like a revolving door. And I can totally see why, everything that this restaurant has to offer is demolished by the owners who happen to be a husband and wife. I witnessed the abuse they use on all they're employees, screaming at the bartenders in front of customers accusing them of over pouring, not ringing up a customers drink before it is served, not to mention the unsafe work environment, bartenders are walking through puddle of water on a concrete floor for over 8 hour shifts, are floor mats really going to bank their bank. last time I came in for dinner on one of the coldest days ever, I walked in to a restaurant that was the same temp as outside. apparently the heat was broken, despite having their customers dine in 60 degree temps they could've cared less. the bartenders were wearing winter coats while serving ice cold food. I actually witnessed the male owner tell the bartender to take off her jacket and to deal with non heated restaurant temps. doesn't help that they have buckets scattered around the restaurant to keep the roof leaks in tacked, and the front doors that weight over 500lbs are falling off the hinge preventing the door from actually closing all the way, you felt the wind blow right in. Customers can leave at will but employees who are trying to make their rent for month have no choice then to put up with these heartless abusive owners. if it wasn't for the super kind hearted weight staff I would never step foot in this place. Owners care only about themselves there customers and employees are their...
Read more