Jersey Mike's Subs — Restaurant in New Carrollton

DO NOT EAT AT NEW CARROLLTON LOCATION!!! Food is good but service is horrible! I had an issue with the short old Spanish lady there. She refuses to take my orders over the phone! I used to come in there 3-4 times a week so I’m not sure what the woman’s problem is. I’ve never had any issues with any of the workers there so this is a really strange case for me. Three months ago on two different occasions, I Tried to place an order over the phone for a turkey sandwich to go which is my usual but in the middle of my order the woman who can barely speak English would take the phone from her co worker who was taking the order and act like the phone is breaking up and that she can’t hear me. So I ended up just canceling. After doing this twice to me, three months passed and I decided to call yesterday 3/27/2025 to place an order and the same thing happened!!! Another woman was taking my order but like clockwork the problematic Spanish woman snatches the phone from her coworker and asks me what I would like to order and I would have to repeat my order all over again then she plays the same game acting like there’s a problem with the phone and she can’t hear me and then hangs up the phone. Only difference is this time I was in front of the store when I was calling and I caught her red handed lying. As soon as I walked in her coworker started laughing saying she was caught. The lady kept apologizing saying that something was wrong with the phone but I know that’s a lie because I spoke to their manager Jordan the following morning and he said nothing was wrong with the phone! Things like this is just unacceptable. I don’t know what type of management they have, but workers like her are driving customers away from the establishment. Not good...

Now me and my husband have been going to this location since they first opened the customer service was amazing in the beginning I even recommended this place to my mom she loved it but since opening the customer service declined DRAMATICLLY the managers are amazing and get the job done but the associates are ratchet, ghetto obnoxious on September 6th around 1pm - 1:15 I came in with my husband to get a sub the manager was amazing we were talking about how good my sub looked and how he wanted to try my sub on his break... but the two ladies began blurting out how nasty vingerette is after a customer behind me asked me about it while seeing the girl put it on my sub.. They began being so obnoxious saying “it stinks, it’s funky, it makes your bread soggy” something about it makes your butt stink and so on While my husband and i are standing there annoyed and irrate but I kept my composure. The professionalism is gone I have been coming here consistently with my husband I will never come back to this location...

Horrible customer service today. I walked in there first and no one was in the line And no one asked me if I wanted to place an order or anything. They were all just talking behind the counter. And then a man and his son walked in behind me. Then the employees started asking the man and his son if they wanted to place an order And I let this go because I was wanting to be nice. And then one of the employees came up to me and said that I need to go around as if I had cut the line. I told him that I was waiting there first and he told me that I was standing in the wrong place (in front of the cheese slicer) and that I would have to go around and that this was wrong. Absolutely horrible customer service. They made a big assumption that had cut the line and gave me no benefit of the doubt when really if they had just paid attention from the beginning instead of ignoring me behind the counter the whole time but they would have seen that I had gotten there first. I will not be returning to...