Pizza Hut — Restaurant in New Castle

Was the worst I've ever seen the place. We hadn't ate here for a while, it was our daughters Birthday and she wanted Pizza Hut. So we went inside to eat. Walked in the door there was a girl on the phone biting her nails rolling her eyes having an attitude with a customer on the phone she was taking the order of. Then here comes another girl she said are you dining in or picking up we said dining in. The waitress points to the dining room and says have a seat anywhere and one of us with be right with you. The place was filthy all of the tables were dirty I had to take it upon myself to clean the table off. We ordered some stuff Garlic knots, large stuffed crust pizza, 8 boneless wings, and our daughter got a personal pan pizza, plus of course we had our drinks. There were 4 other tables of people in there and all taking forever for there food too. BUT when they bring our Garlic knots out they are in a Togo box and we're at the booth dining in, I didn't say anything we figured maybe they were out of the baskets or didn't know. Then about 20 minutes later here's comes the girl with our pizzas and wings all in boxes and she said I don't know why they put it in Togo boxes and laughed thinking it was funny, then goes to sit it on our table puts it on top of our cheese sauces and plates we were using to eat our knots on Then we never saw here again. The pizza was cold and not cooked all the way in the middle. When we waved her down to come back over to get our check I asked her about it and she claims it had just came out and she didn't understand it and she didn't know there was plates and cheese there NOT one timendidnshe apologize for anything...we were NOT happy with this visit and will NOT be comming back. I'd rather go to Pizza King and spend a little extra money and have better food and service If Pizza Hut in New Castle IN wants to stay in business then they better train there employees and managers the right way and clean up this store. There attitude needs major improvement too!!! I highly suggest you go...

I wish I could give this pizza SIX STARS this was the most delicious the most delectable the most toe curling the most oscar awarding pizza i have ever put onto my tongue. These chefs deserve to work at the headquarters as the LEAD chefs. They need a PAY UPGRADE. Everytime I finished a slice I couldn’t help myself but to get another one. It’s like they put some secret substance that just kept making me want more. Me and my friend couldn’t stop eating. I looked down on Pizza hut before, but now that is probably the most top tier pizza place in all of humanity. Whoever made that pizza, I hope you got everything you wanted for christmas, and if you didn’t I pray you get everything you want for this new year. I hope you wake up and you realize you got gifted 50k dollars. This will be a core memory of mines for years to come. This pizza changed my life and my expectations for what pizza should taste like. I only don’t normally eat all the pizza I normally eat 2 slices at max. NOW We only got two slices left and i’m still craving for it like it’s the first slice. Im not really a superme pizza fan but at this rate i am willing to scrape off ALL of the other toppings solely to eat the base pizza. This healed my soul and cleansed my spirit. If you were hesitant about eating pepperoni pizza or just from pizza hut in general I say GO FOR IT that was the best pizza in history. Me and my friend both...

Nothing to do with the food or the service. It’s so damn cold inside the restaurant. I said something to the lady at the counter who is wearing a long sleeve shirt and she said I thought it was cold also until I went to the kitchen and then came back out and it feels so good. So I guess the AC is on full blast to keep the employees happy and freeze your customers. One older couple come In and stood looking at the menu and when it was their turn to order they left saying it was way too cold to be in here. It was very unpleasant freezing while trying to eat. After a couple bites we just took our stuff with us to eat later. Food was good at least the couple bites we had and service was good except telling me the AC was on for them and as a customer I don’t matter. This is for the New Castle...