Domino's Pizza — Restaurant in New Lenox

We ordered from here’s so many times without a problem! Last night was Halloween and they were extremely busy so after over an hour waiting for our food to be delivered, I called and there was no answer so I drove to the store where it was monbed with angry people. The poor workers were all young, and they were doing their best. I asked the cashier who was obviously overwhelmed to just cancel my order and he politely did. I felt bad for everybody working there. I wish people understood that it was a holiday, and there was gonna be a lot of orders and that it might not be as fast as it usually is. Shout out to all the workers that were there on Halloween, even though they were completely overwhelmed, they were working their butts off, and that one person was rude. There was people deserve something special! I don’t feel it’s fair that there are so many bad reviews because of one night and those kids were...

Been ordering from this location since they opened. More recently, seems like something changed there.... maybe with management? Idk. Consistency has changed. Often pizzas have been burnt, brownies have been dark and dry, and tonight I was delivered someone else's order. My last order was delivered to the wrong location and they called me to tell me they had to remake it and deliver it. The quality and care isn't there anymore.

I had to call to get the order remade from this recent misdelivery. I was told it would be here in 30 minutes. It's been an hour and no remade order yet...tracker says the order was replaced at 10:29 but I called at 10:00. Even the reorder came and it was still incorrect missing an entire item. Must have a lot going on but...

Placed an order for 1 pizza and drink at 7:52 pm and set for delivery. It took nearly 45 minutes for them to even prepare it based on the tracker via website. I had to call twice, offered no support, the call was placed around 9:00 pm and they said it “just went out” with all the other pizzas. I waited nearly another whole hour and called again around 9:30 and now apparently drivers have broken cars and my order WASNT sent out, it has been sitting for “about 10 minutes” and they “found it.” I came to the store myself, the pizza was just now coming out the oven around 10:00 pm. Mind you I don’t think I was refunded for any delivery charges either. I get it’s Halloween but 2 hours no call or...