Dutch Bros Coffee — Restaurant in New Mexico

I’ve been coming to this location since it’s opened and the customer service has always been amazing. Today was very different. I understand the weather was not the best today and they are busy but as I walk up to the window immediately I get attitude from the employee. He asks me what I wanted and I said a rebel. I couldn’t hear him ask the next question so I asked again and he proceeded to yell at me. I asked for another rebel after that and I returned the favor then he continued to speak under his breath. I pulled out my phone for rewards and he looked at me disrespectful because I hadn’t pulled out my card yet. I paid for my drinks and had to ask him for straws which he threw at me and then slammed the window. I get people have bad days but this is unacceptable I’ve been going to this location longer than this employee has worked there. Definitely the worst customer service I’ve had in...

I had a horrible experience at the one in rio rancho when it first opened and I thought I would give it a try again since this is new and the staff didn’t disappoint one bit. They are all amazing! They have tried ti make my favorite lemonade once the vets where gone and tonight I wanted to try something new I looked up and Isabel did amazing! Im addicted to the drink! So I want to give the employees at the Rio Bravo store 10,000 stars y’all are amazing! Even when you’re short there is still a smile on everyone’s face!!!! Keep up the great...

I am a very loyal customer. This SV location is just terrible. 40 mins to get a coffee order. I ordered online now, and it's never ready when I get there. Last time I came, the employee sat there for about 10 mins talking to his friends in the car in front of us with no care in the world. When we complained about the wait, the other employee just said I don't know and left it like that. Terrible service, and it should not take 40 mins to get a coffee. Nor should the employee sit there ignoring their customers nor...