Angelo's Pizza — Restaurant in New York

I started eating here when I came to the United States in 1992. They were a hole in the wall with just 2 Italian guys making the pie. My 5th grade classmate was there help with reheating the pizza slices. The old man used to come in once in a while, too. They expanded and took over the Korean grocery next door. I eat a lot of their pizza growing up. This was my reference slice and it was good. Even today, I compare all slices against my memory of their pizza. The pie back then was big enough to overflowed the pizza box on all 4 sides. Pizza was evenly cooked with lots of cheese. The crust was good. I moved out of the neighborhood 20 years ago but still visit family in the neighborhood and has been buying a pie every few months. I've been consistently eating their pizza for over 30 years. One of the Italian pizzaman (Anthony) died and I no longer see the other pizzaman (Freddie). The quality of the pizza has been going down gradually since then. I bought a pizza yesterday. It was nothing like the pizza of my youth. The pizza was smaller, the crust was undercooked with barely any rise. The undercarriage has a huge flop almost all the way to the edge. Pizza was unevenly cooked with sections of the cheese retaining their milky color while other parts slightly golden. The entire pizza was soupy and hard to pick up. Cheese was sliding off the watery sauce. I know their pizza sauce was factory made from the beginning, but the consistency has changed. Maybe they switched brands. The garlic knots with cheese was under cooked as well with the cheese barely melted. All the food came out feeling like it was rushed without love but they were not even busy when I waited for my food inside the store. I would give this meal a 2* since I tasted worse in other places. I am giving it a 3* in the hope that they would go back to the quality of...

I was debating whether or not to write this review but just an explanation as to why I’m giving it a very low rating. This pizzeria when I use to live around here when I was 7-12 I would always love and enjoy this pizza . Well I moved I grew up and came back to 103 a couple times and have grabbed slices but they were not fully cooked they didn’t have the same flavor so I let it slide and said okay maybe next time. However two years ago a friend of mine was craving a slice from here and insisted to give a last chance and I went and grabbed two slices of pepperoni my favorite slices and I forgotten my wallet so I decided to use Apple Pay. Some guy that I had not seen before at the time started laughing at me because my phone always asks me to input my phone password when I’m about to make a purchase with it, and he makes a comment to his coworker stating, “codigo pa que ..tanto dinero no se lo vayan a robar. “ I don’t know if he thought I couldn’t hear him say it or if he thought I don’t understand Spanish or maybe he knew and was joking so I let it go I didn’t say anything and I was so close to just leaving there pizza there and not paying but I didn’t. I left and hoped that the pizza would make me feel better but it was still the same soggy Crust burned, so I never went back. I keep getting messages from them for deals on pizza but even if they improved I’m not going back. And if they want to improve for other customers they gotta really put effort into producing good quality pizza like back then as well as have respectful...

I found the menu in my mailbox and for the first time I considered ordering from here for my little sisters. When I called and was making the order, I asked for the total. A few seconds passed and he told me the amount and I ask confusingly, how was it so. The male person on the phone suddenly got an attitude and stated that it was the correct amount to pay. I asked for a moment to make sure if I had the right amount in cash and then he snapped and said don't bother calling back because we're not going to deliver to you. When I paused and said excuse me, he said, are you going to order or not. I said I will calling back once I get cash and I didn't even finished my sentence before he hanged up on me. I called back a few minutes later and asked to speak with the manager who said his name was Juan Carlos. I explained to him what had occurred and he asked if I was sure if it was a male person and I said yes and then he explained that they already get complaints from the female worker but not the male. Anywho he apologized and then tried to make an excuse for the person and said that maybe the line was busy and that is why he sounded like that. No excuse. I'm a customer just like anybody else and I should be treated with respect and courtesy.

I am astounded as to why they would employ employees so terrible at customer service. Not only did they lose a customer but also a potential agency because I would have surely shared the menu with my job. Don't bother ordering from this place. If the workers are like this, I can only...