Overall a good place as far as quality of food. Staff on the other hand is hit or miss; but I guess that’s the case with most places. Back of house kitchen personnel does their job and they do it well when judging the quality of the food. Front of house, in particular, the register is the hit or miss. On 2 separate occasions in the last 8 days, it has been lack luster and a little disturbing. One day, last week, a woman was manning the register who I guess was new and really didn’t know how to operate the register correctly. She kept registering a breakfast sandwich which I have bought several times before and it costs actually $6.00 and she kept entering a sequence where it rang up as $11.95. Upon telling her that it’s a basic breakfast sandwich and on the board as $6.00 she started to argue that this is the cost of the sandwich according to the register. I even showed her the item on the board and she said, “that must be wrong because the computer register says this...”. Finally a front of house kitchen staff member came over to assist and showed her what to do. But it took about 7-8 mins and the line behind me was getting frustrated due to the excessive time it took. A few asked, including myself, where was the owner? Especially when a new person is behind the register. I, personally saw him there the day before.

Secondly, today, 4/17/2020, I ordered a bagel with cream cheese with 2 coffees, and the register was blocked with the tip jar. I moved the tip jar so I could see the total and the person behind the counter moved it right back so I couldn’t see the total. I moved it again and told her that I wanted to see the registered amount and she began to get a little confrontational about it being moved from that spot and moved it back. I again moved it, but this time to the opposite side so I could see the register and she finally left it there when I informed her it was against the law in NYC to hide the register tally amount from the customer. She then said, “we were told to leave it there and that it didn’t matter anyway because the register display is hardly ever correct. Wow! That’s a bit disturbing!

#1. What are they hiding? Why does the tip jar have to be right in front of the register display? Why can’t people see the tally?

#2. Why is the register’s display tally almost never right? Seems odd.

Overall a really good place as far as food but just make sure you’re paying the right amount before you leave and always ask to see the register display and get that receipt (especially since the register display doesn’t work all the time).