East End Bar & Grill — Restaurant in New York

I’ve been a loyal customer of this establishment for quite some time and have always enjoyed the atmosphere and service, especially earlier in the day when the environment is welcoming and comfortable. As a member of the LGBT community, I value places where I feel respected, and this bar has been one of those spots for me. Unfortunately, my experience today was disappointing, and I feel it's important to share my feedback.

I came in to watch a football game and ordered a drink, which amounted to $10 and change. When attempting to pay with my card, it was unexpectedly declined. However, I was able to successfully complete several other transactions after the fact, including sending money to my friends to cover my tab. Despite this, I was met with undue scrutiny from the bartender, Rich, who accused me of attempting to "walk out" on my tab, even though the issue was addressed and settled promptly. Additionally, I was wrongly accused of drinking my friend’s beverage, despite the fact that both my drink and that of my friend were covered.

What’s more concerning is that even after I left, Rich continued to ridicule me, making my friends, who are frequent patrons of the bar, feel uncomfortable. I don’t want my friends to be punished for this misunderstanding, but it’s important to note that they were left confused and uneasy by the comments Rich made about the situation and I.

While misunderstandings can happen, I felt that the situation escalated unnecessarily, and I left feeling embarrassed and attacked. The manner in which Rich handled the situation made me feel as though I was being unfairly judged and targeted, which was both disheartening and upsetting. I am concerned by the way I was treated, and I believe that Rich would benefit from additional training on customer service and conflict resolution.

For this reason, I will be taking a break from this establishment moving forward. I hope management will take this feedback into account and provide the necessary training to ensure future customers feel as welcomed and respected as they...

Edit 6-2-23: Well, I suppose all good things must come to an end.

Started going here with rec league where drinking games are involved. Some of us drink beer, some of us choose to drink water instead. In my group, lots of people always order beer and food as well to boot.

Last time we went, I approached the bar and asked if I could have a pitcher of water for the drinking games. The bartender, Vinny I’m told his name was, immediately scoffed and asked if I wanted beer instead. I replied no, water would be just fine. After a sigh, a pitcher was poured and served. Far from graciously.

The next time up, when I asked for a water pitcher, I was told by the same bartender that he “wasn’t working for free.” When I again asked for a water pitcher, he said that “it takes the same amount of effort to pour a beer pitcher as a water pitcher.” Rather than engage in any further back and forth, I took the second water pitcher so I could partake in the games.

I always am sure to tip for water, club sodas etc. but being shaken down for a tip at a bar I was once a regular at by a bartender I’d never seen before left a bitter taste in my mouth. And again, my group was a big one and there were lots of food and beer/alcoholic drink orders.

Sent an email to management that went unanswered. Sadly, seems a new bar for Rangers games is needed. There are certainly lots of other bars in the Upper East Side where I’ve been that serve you non-alcoholic drinks with a smile.

Original review: Super-legit spot to watch a Ranger game. Reasonable prices, they pump the goal song in, good food and Kendalin and Richie took great care of me and all the customers...

A good solid neighborhood bar. This is what I think of when I think of East End Tavern. This tavern has one of the best espresso martinis in the UES and probably Manhattan.

All their bar food is solid . They have excellent sandwiches, burgers and appetizers. Extensive list of wings which is pictured below.

This time I went for their espresso martini. I also got two types of wings : Bourbon St and Diablo’s Ghost. Their awesome bartender Vinny asked me why the combo . I said because with really spicy wings , they tend to be a little dry so I usually get a wet sweet wing to cut the heat and provide a little more sauce. Vinny was impressed which made me very happy.

The wings and espresso martini were great . I can handle spice extremely well and this wings brought their game. The heat will calm down a little after the wing cools but is still hot . The bourbon wings were a night way to cool it down , with a sweet little bite too then . I do say though use napkins to your advantage .

The customer service is also great . Vinny took the time to even let me know the espresso martini will take a little bit since they have to start the machine . Having the conversation about the wing chooses also made me feel very comfortable as I usually don’t eat at the bar alone. The decor is that of a nice neighborhood bar . Nothing fancy but well designed and comfortable .

I recommend this place for anyone in the neighborhood to come . Grab a quick meal and some great drinks .

The added benefit of when I went was it was Wing Wednesday , two drinks then 1/2 off wings . A solid deal in a pricy neighborhood.

Thank you East End . I will be visiting...