Brown Sugar Bar & Restaurant — Restaurant in New York

I visited this establishment last night, 4/15/22. After we waited 15 to 20 minutes in our seats with nobody acknowledging us to take our order, I decided to usher the guy waiter who was pleasant to take our order. The problem I really had was with the hookah. There was a particle floating in the hookah water so I respectfully asked the waiter for the water to be changed. He said okay and informed the hookah guy. When the hookah guy came he advised me it was normal for a substance to float in the water. He said it was the mint? Guess what! Mint does not look like a piece of fish or shrimp floating in water. The guy who walks around collecting plates and asking if everything was alright came to our table, and agreed with the hookah guy after the hookah guy relayed whatever he understood I said to him and refused to change the water as well. It was either their lack of understanding of English, music being so loud so they couldn't hear or they were simply ignorant about the request. After I explained the situation again to our waiter by typing on my phone so he can read and understand since the music was so loud, he looked at the water and noticed the floating particle so he got this same guy who walks around to replace the hookah. By then, it was about 45 minutes of back and forth with changing hookah water. We waited another 10 minutes for the hookah to be replaced but it NEVER happened so we got our tab and left. I will never return to Brown Sugar Bar & Restaurant especially after paying $40 for hookah and not getting to smoke it. If that is the floor manager, he should be trained again because he simply lacks problem solving and critical thinking skills. Please distinguish between mint and other substances/particles. MINT dissolves in water and letting the hookah sit there for about 45 minutes, the particle continued to remain the same shape and size. It is instances like this that reminds some of us to go downtown in the city because the experiences and customer service tends to be better. The floor guy and hookah guy were simply mediocre! It costs nothing to change hookah water. What it cost you was this review I posted and me never returning here. Keep that up and you will continue to...

I wish I could give this place a ZERO. My friend was having a brunch for his birthday, it began at 2 pm We showed up at 4 pm were seated. It was clearly an Spanish crowd. We ordered hookah and ordered food. It was the brunch special that came with 2 hour mimosa’s we were told. There were no more mimosas and were brought literally one pitcher but still had to pay for the brunch price. After an hour my food came, the shrimp was undercook the steak tasted stale and gritty, fries were over salted my friend food did not come. 3 people spoke to the short Spanish guy who was serving us about her food. She was sitting there hungry and annoyed. Finally I went to the back to speak to him we stood in front of the kitchen and he said it’s coming I said great so I’m going to stand here until it comes we can bring it to her together. He throws his hands up and says speak to the cook I have no control. So I walked in the kitchen NO ONE WAS WEARING GLOVES, there was HAIR AND SWEAT ALL OVER THE PLACE. I asked the macho Spanish guy in a plaid shirt how long does it take to make steak and eggs. He caught an attitude and said my friend won’t be eating. So I said we aren’t paying for anything. I went to go tell my friend we were leaving and her food finally came out by the time she didn’t want it. The owner of the establishment came over and offered no discount or reparations my friend and I walked out and paid for NOTHING. this establishment only caters to Spanish people. I will not be coming back here and I strongly suggest you...

celebrated my son's 16 birthday at this restaurant. It was 12 of us and our server handled everything perfectly. We ate outside, heaters were provided. We all picked separate entrees. We also ordered a mixture of appetizers. Calamari could have been better, was a bit chewy but wings were cooked to perfection, all the empanadas were delicious. As entrees goes, the fried rice was very salty (could have been the mixture of meats) in the fried rice. The Mofongo is a definite must have. Salmon cooked to perfection. Oxtail, I'm caribbean so we ordered it to see if it would be different and it was but still good just not to my liking. The stuffed lobsters were good not great. All in all have the restaurant 4 stars because I found most of their dishes to be delicious but I didn't like the fact that our bill had a 15% gratuity included. So be aware of that!!! It seems that 15% is added after bill passes $50. please check to confirm. I'm not quite sure if it's $50 but 15% is definitely added. I felt the food was very homely and great portions. We all felt like sleeping right at the table after we finished our meal. Will definitely...