Made In Mexico — Restaurant in New York

The DJ was the best thing in the place. I visited Made in Mexico on 10th ave in year ago and the environments was a little relaxes, there was no cover charge, the food and drinks was really good. Fast forward to this year. My friends and I had reservations for brunch. A total of 8 people were expected. When I arrived, the woman in the front said to me “it’ll just be $20.” I wasn’t sure I heard right so I asked her what she said. She stated once more that it would be $20. I asked, “even if we have a reservation for brunch?” She said yes. That already turned me off because places should not charge a cover when you’re about to pay a pre-fixe price for brunch. Me and another person I arrived with paid the $20 because we were celebrating a birthday. We get to the table and four people are there, but we have four chairs at a high table…It’s about 5-5:15pm. The waitress finally comes around after about 15 minutes of us sitting and I ask for a menu. She says she’s going to get one. We wait. About 10 minutes later, we ask another person, and 5 minutes later, we ask a third person. I finally go to the bar (which is cash-only like the ridiculous door charge, by the way) and ask for a menu. The bartender begins to look and someone catches his attention and asks for a drink. The bartender goes to make the drink, serves it, and id now on the other side of the bar. I ask another woman at the bar and she provides me with a link. Me and the person ai arrived with scanned the link and went to our table. The waitress comes by about 10 minutes later and says to us “the kitchen is closed from 4-7.” Miss…WHAT?! People were eating while we were there and as we were sitting, food was being brought out to tables. Brunch is supposed to be over at 6, by the way. We walked ourselves over to Empanada Monumental for some food. We ordered bottles, which were supposed to be $100. Our waitress said with tax and everything, it would come go $125. HOOOOWWW IS IT $125??? And it was actually $135 so she was incorrect on the price. HOW DOES THE BOTTLE PROCE GO FROM $100 to $135? Cash, only also by the way. I don’t know what kind of place they’re operating. They also advertise that they close at 10 and were kicking everybody out of the extremely packed (and hot) space by about 9:15. NEVER AGAIN. PLEEAASE DON’T GO. IT’s giving rules change by the minutes, eat before you leave, drink before you leave, come dressed with next to nothing, and be ready to leave way before the...

Let's start by addressing the longstanding issues with customer service and communication at this restaurant:

Years ago, I enjoyed visiting this place with friends, especially for Sunday brunch, but the service has been consistently disappointing.

Despite a friendly server yesterday, I had to wait 20 minutes for sour cream, which I had to get up from my seat and apparently remind her that she never brought the sour cream.. because she absolutely forgot.

During a pre-fix menu brunch on Saturday, we found out there was no brunch available at that time, despite receiving a notification stating otherwise.

We ended up ordering dinner 5:30pm which was served late at 7 pm.

The complimentary drinks offered due to the inconvenience were very disappointing, we received watered-down mimosas and sangria.

The food portions were notably small, with limited toppings and sauces.

Pricing discrepancies were evident, with items costing more than listed on the menu. The quality of the food varied, from tasty buffalo wings to subpar fries.

The hookah experience required multiple refills & it wasn’t even good.

The evening ended in disarray, with a sudden request to vacate the premises for another event. If we wanted to stay we had to pay a $60 per person entrance fee and sit by the bar with our bottle purchased because apparently all the tables were sold out already…

Overall, the experience was disorganized and left much to be desired in terms of customer service and professionalism. This establishment has unfortunately become overrated and falls short in delivering quality service and professionalism. If you seek a higher standard of service, I recommend exploring other dining options.

Btw it’s dyckman parking is terrible so plan ahead & the parking lot is 3 hrs for $16 & every hr after the 3 the price goes up $10-20 depending on...

The place itself is great for a person that wants to eat good food and have good music to dance to. However the management doesn't care at all about their customer's experience. My father had a reservation for 3pm for 25 people for brunch, with a 150 deposit made upon reservation. Our party arrived at 2:15 PM. Come 3 PM we are told that the oven was not working properly and tables were behind with getting their food. The hostess did not care and was extremely dismissive. Our group was not seated until 3:40 PM, but management told a cousin of mine due to the inconvenience the kids were free. The food took a very long time as expected due to their oven issues, they never tended to anyone unless it was part of the food order during the round or just bringing a pitcher for the bottomless, I asked for a glass for my uncle he never received and was never tended to, they only care about the money and that’s it. The servers were not attentive to our party and At the end 1 of the 3 chicken tenders and fries that were ordered were comped. So many other restaurants will treat their customers so much better for such an inconvenience. My little sisters' food was still charged, they could not be bothered to come through on a promise to even comp the guest of honor's young children, the children were not even given or offered juice, they all only drank ice water. Speaking to management, he was extremely dismissive about my concern regarding my father’s wife having to pay for the 2 out of the 3 chicken tenders and fries, with the $748 bill. This business does not care about customer service, they do not care about their customers, and I would say you should choose...