Burger King — Restaurant in New York

UPDATE: Wow... twenty minutes late because I didn't supervise these workers; turned out that no one was cooking my food!! They have a copy of the order but apparently a miscommunication ensued between the workers such that I waited almost fifteen minutes to learn, up on inquiring, that oops -- nothing had been done at all!

Sigh...gotta supervise everyone, even the "aunties" that work here...don't want to insult anyone by checking up on them but yeah, you gotta micro-manage everything and everyone...!

UPDATE: Don't know if it's new management or just a fluke but the tables are all dirty with copious food crumbs and trash -- on a slow rainy Sunday mid-afternoon...with workers literally standing around chatting!!

No problem with a relaxed workplace atmosphere but come on, the shift manager needs to come out and wipe the tables clean!!!

ORIGINAL REVIEW: I love love love this BK location... they almost always serve a fresh hot chicken sandwich! And though there's hardly any mayo on 'em anymore, at least they ain't stingy here handing out packets... also love the clean restrooms, too -- and they give quite a bit of heat in the wintertime: I'm typing this in a T-shirt!! Not crazy about the new-fangled touchscreen drink dispensers, though...serves only one person at a time, and all the menu options make people take waaaaaaayy longer to make a choice; plus, they're constantly out of many options!! Only other negative would be the loud sports -- it's practically silent when during the news (though sometimes it's Faux Newz so maybe this is a good thing). All in all, great facilities and nice alert workers. Oh, and it's really cool in the summer -- their climate control here is perfect...

I have been a longtime customer at this location, and for the first time, I feel compelled to report the appalling behavior of Carmen, whom I believe is the supervisor and is her personal name.

When I asked Carmen to take my order, she refused, claiming that the cash register was no longer able to process orders and that management had directed staff to make customers use the self-order machines in front of the register. I did not want to waste more of my time trying to figure out how to use the self-order machine. Carmen tried to help me with the order go through the self-order machine but struggled to make my order and made me furious when she disregarded me to the side to assist another customer facing the same issue, which only added to my frustration and led me to raise my voice at her for her incompetence an for directing the girl at the front to deny me service.

Fortunately, the delightful young girl at the front stepped in to take my order professionally, which helped de-escalate the situation with Carmen. However, I was infuriated again after I saw Carmen bully the young girl for helping me. Although I forgot the young girl's name I see her occasionally when I attend Burger King and admire her constant hard work. Carmen should be sanctioned and Burger King should value their employees and customers far more than they currently...

A bit cramped inside (mostly felt when there's many people there) and the parking lot is made on a hill. A little annoying, but not really an issue. They tend to run out of some sodas and take a while to replace them, as well as run out of ice [I don't mind as I typically don't get ice so as to get more soda] but the Popeyes it's joined next to usually has extra soda and upkeeps quicker so it's also not a problem as you can just walk to the other side and get it. The tables are also messy and they're a little slow to get to cleaning, but it's usually just a quick napkin wipe and you're set. The service is good and quick, and the staff is nice too. Lots of pleasant memories with this place, and it's a solid Burger King experience for enjoying a...