Cantina Taqueria & Tequila Bar — Restaurant in New York

I Had An Bad Experience I Have Been Too This Place A Few Times To Eat But I Will Not Come Back Anymore After I Was Treated How I Was Treated I Was Having A Great Day I Sat Down And Ate My Tacos And Margaritas The Food Service Was Great So I Asked For The Check because I was finished eating the server/waitress brought me the check I placed my Visa Debit Card in Black Check Book I gave it to her she told me we can’t take the payment because my card doesn’t have a chip on it I told her my card swipes only she was like there is a sign inside that says chip cards only I told her I didn’t see the sign until she mentioned it and showed me where the sign was was located i told the waitress this is the only form of payment I have I Even asked if there an app or something to pay directly to Cantina Lenox Restaurant she said no so she went and got the Supervisors I explained everything to him he had an attitude with me he was being mean and rude he told me it’s not our fault you didn’t see the signs in the restaurant he told me I need to find a way to pay his tone was very aggressive as he was so annoyed with me when I’m being honest with him about everything the way they made me feel like I was a criminal he made me feel like I was a bad person he made me feel like I did this on purpose he basically disregard what I was expressing and explaining to him he was very unprofessional I was so so sad of how I was treated I was going to call the police the The Supervisor called the owner I asked him what did the owner say to you over the phone about this situation he told me the owner said that you would would have to leave your ID with us and come back to pay the bill and you will get your ID Card back once the bill is paid so I agreed to that so as I was going through my wallet the supervisor see other cards he says does any of the other cards in your wallet work to pay for your bill he was being messy and very unprofessional I told him I said sir if any of the cards had money on them I would have paid for my bill because those cards have chips on them but there is no money loaded on those cards which was none of his business very rude very unprofessional so there was this lady that came in she sat on the left of me she overheard everything that happened and I explained to her the situation she went to the counter and paid my bill it $69 I broke down in tears I was sobbing I told her thank you so much god bless you I told her I didn’t like how I was treated and how they made me feel like I was a bad person or some type of criminal whoever this lady was she was an angel this place should have signs on the door you enter or the restaurant should have a way that everyone can used their cards no matter if the card I swipe only, chip only and tap only everyone should be able to pay in all forms but I will not attend this restaurant anymore This happened March 19,...

I have been coming here for 2 years now I had brought many friends because I loved the energy from bartender Jason. Tonight I came in and brought a friend saw that Jason was on duty and was excited to give my order. He waived with a friendly smile and told me one second . Yiyi J another bartender came over and i told her I was being helped I was waiting on Jason. She immediately gave me ATTITUDE she said “well he’s leaving so you’re gonna have to order through me anyway” turned away and walked to him and proceeded to talk about me THE CUSTOMER! What I don’t understand is the attitude it’s not like this is FREE! She continued throughout the night to gossip and discuss the issue with two other coworkers and another Spanish guy with glasses and a dark hair Spanish women. All of this because Jason made my drink against her demands. I asked the manager on duty (a tall white guy) what the bartenders name was so that I can make a complaint about the way she made us feel uncomfortable and he told me “ idk they call her so many names” I said so you’re a manger and you don’t know the workers name? He said well I didn’t see her speak on you . I said okay so if you’re in the kitchen and we are at the other side of the restaurant sitting at the bar how would you see anything ? I will make a call to the huger ups no worries. He then says tell me the issue I will address it. Still never giving me the bartenders name . He told me that they make their own rules and that he doesn’t get involved . What type of management is running this place ? Now he tells me that they all are managers . It was a protect my own kind type of situation going on I now noticed . Yiyi is a control freak and For a $2 tip she created a very uncomfortable visit to this bar. I will continue to go to black bars moving forward and never recommend / return to such an environment ever again. Poor Jason I told him that I’m sorry he has to work with such a person who would complain to the “boss” for simply doing his job! $2 yiyi j needs a class in self love because it’s clear she has some huge insecurities and...

DO NOT EAT HERE!

I DON'T CARE HOW MANY STARS OTHER PEOPLE GIVE. I KNOW MY STORY WILL MAKE YOU RECONSIDER.

WALKED IN AND PLACED AN ORDER. PAID 24.93 FOR MY MEAL AND BEVERAGE ON MY DEBIT CARD AND $9 CASH FOR A SMALL RUM PUNCH.

THE "MANAGER"+ORDER TAKER, JASON R, NEVER ASKED IF I WANTED TO OUTSIDE DINE, INSIDE DINE, OR TAKE OUT. MY WHOLE INTENT WAS TO OUTDOOR EAT AND GO.

MY FOOD CAME OUT AND I PROCEEDED TO SIT AT ONE OF THE MANY AVAILABLE OUTDOOR SEATING TABLES. IMMEDIATELY, I WAS MET WITH A "YOU CAN'T SIT HERE, YOU ORDERED FOR TAKEOUT." NO SIR...YOU ASSUMED THAT IT WAS FOR TAKEOUT BUT YOU NEVER ASKED ME MY PREFERENCE.

STAFF CONTINUED TO TAUNT ME SAYING I NEEDED TO TAKE MY FOOD TO GO INSTEAD OF JUST FIXING THE ISSUE AND SIMPLY LETTING ME HAVE ONE OF THE OPEN TABLES SINCE IT WAS APPARENTLY THEIR FAULT FOR THE MISCOMMUNICATION. A SIMPLE SOLUTION FOR A QUALITY CUSTOMER SERVICE EXPERIENCE.

I WAS TOLD IF I WANTED TO SIT I WOULD NEED TO TIP THE WAITRESS. MIND YOU, I HAD ALREADY PAID SO THE WAITRESS WAS NOT NEEDED. EVEN MORE, I HAVE THE OPTION OF TIPPING ITS NOT MANDATED, ESPECIALLY SINCE I HAD PAID AND THERE WERE ALREADY ASSOCIATED TAXES, INCLUDING AN NYC COVID TAX CHARGE. I ABRUPTLY ASKED FOR FULL REFUND AND WAS MET WITH A COMPLETELY RUDE AND UNSYMPATHETIC MANAGER: JASON R.

I,OF COURSE, CLAPPED BACK AND TOLD HIM IN A AGE OF FAILING RESTAURANTS, THIS WAS NOT A GOOD LOOK. I DECLARED WHAT WAS A SIMPLE REMEDY ENDED UP BEING AN PRIME EXAMPLE OF WHY BLACK LIVES CONTINUE TO MATTER, ESPECIALLY IN A PLACE LIKE HARLEM. HAD I BEEN A WHITE MAN OR WOMAN I WOULD HAVE BEEN MET WITH ALL KINDS OF SOLUTIONS. AS A BLACK MAN THEY ATTEMPTED TO EMBARRASS ME, WASTING FOOD. MIND YOU $36 IS A LOT FOR ONE PERSON TO SPEND EATING A DAMN FAJITA. THE FACT THAT THIS PLACE IS A SPANISH ENTITY SHOWS HOW SOME OF THEM THEY THINK THEY ARE BETTER THAN BLACK PEOPLE. WELL HERES THE NEWS, EVERY BLACK MAN IS NOT THE SAME. I AM GOING TO YELP REVIEW YOU, I AM GOING BBB YOU, AND RUIN YOUR NAME BY MOUTH!

YOU...