DO NOT GO TO THIS PLACE!!! Don't be fooled by the pictures of celebrities on their walls; this place is absolutely atrocious. I'm writing this review at 10:12 pm. I walked in at 9:25 and there was no one in line. The cashier told me to wait a second while she grabbed someone's order. She handed a man a tray with a burger and fries and he promptly said "I ordered two burgers." I didn't think anything of it but that should've been the red flag that made me leave. I then ordered a burger and fries (as simple an order as you can have) and received my receipt at 9:31. I sat down, texted, waited a while, and then I realized it was 9:51 and I had not received my order. Remember - THERE WAS NO ONE IN LINE WHEN I GOT THERE. I went up to the cashier and she saID "can I help you?" Clearly, she had no idea who I was. I said, "How much longer for my order?" She said "give me a second, let me check" and after a while, handed me a burger and fries that had been sitting on the counter for god knows how long. I sat down, took one bite of that burger and it was COLD AND DISGUSTING - it's now 20 minutes later and I STILL HAVE THAT AFTERTASTE IN MY MOUTH. I went to the cashier with my food, told her that it was cold, and she said "I understand how that can be frustrating" and told me they'd make me another one. I said no, just give me my money back. She said "Give me a second - I know I keep saying that a lot but give me two minutes" What was the holdup, you ask? Three young boys were ordering a milkshake. She thought it was more important to charge them $6 for a milkshake that she can prepare in 5 seconds than to correct my order - a customer that had already paid $16 for his food almost half an hour earlier. I stood there for a while until she FINALLY told another employee "cancel his order, he wants a refund" and then that employee instructed the kitchen not to re-make my burger. This is absolutely atrocious customer service. At the VERY least, what a restaurant should do in this situation is apologize and offer the customer SOMETHING for free. Anytime this happens in a respectable establishment, they either give you your original order for free or throw in an extra item on the house to make amends for the wait and the bad experience. Not this place! I wasted over half an hour of my life for no reason and all I got out of it was the DISGUSTING aftertaste of a cold burger. I didn't even get an apology. AVOID THIS PLACE AT ALL COSTS AND DON'T BELIEVE THE HYPE!!!