Staples — Local services in New York

UPDATE 3.27.2019

After quite a bit of time, and some changes in management, this store has turned around, especially in the Print and Marketing Services department. Customer service has greatly improved, and management has shown genuine care and attention to my business needs. Happy to change my review and report this location has been meeting the needs and standards expected by their customers.

Ordered same day service for business cards. I was told they'd be ready by 7pm as long as I placed the order before 2pm. Called to find out if they were ready and I was given a 4 - 24hr window.

Thinking all was lost for same day service, I called the following day to check the status once more. This time I was told they'd be ready the following day. I was also told the order wasn't received until 11:45am on the day after I placed my order. Now frustrated, I asked how it takes 2 days for same day service. After placing me on hold for 4 minutes, I was told my order was ready.

Came in to pick up my cards and only half were printed. The other half were forgotten. I was asked to wait another 20 minutes for the following half. My thing is, if it only takes 20 minutes to print cards, why did it take a whole day and a half to receive half my order???

I don't believe in firing people for being overwhelmed or unknowledgeable, but I do believe there needs to be more training and attention paid to detail at...

Definitely the worst service at any Staples that I have visited. I think that this store is a victim of lackluster hiring practices, unbelievable turnover, as well as a habit of receiving lackluster customers who expect nothing more than to be treated in a sub-standard way.

I wrote corporate three separate times after three separate attempts to get the simplest of tasks accomplished at the Copy Center. (A SINGLE black and white copy) but the self-service machines (all five of them) were out of service or out of toner. (Which the girl behind the counter said to me upon my asking for a new toner cartridge to be placed in my machine) "What's toner?"

It seems that very recently, corporate has changed out management at the store and things are definitely improving. I met the new managers last week and they seemed aware of the problems of the past and are intent upon improving things.

Last week (after many, many disappointing experiences) I actually received my job completed, correct, and on time. I made it a point to ask for the manager and tell him this.

So, I am hopeful that things are turning around at this store. They certainly need to be up on their game with so many corporate clients moving onto 125th Street now. These companies will be needing printing services, and this location is either going to have to match this new demand for quality, prompt service, or sink in the coming tide.

If things continue to improve, I will come back and change my rating from a one to a...

This Staples has a very unprofessional staff compared to the Palisades Mall. Looking at the location, I can see why.

I called, looking for a particular gaming chair, and the woman that picked up, hung up after I enquired about if they had what I was looking for at her location.

Then, I call again, and she kept sending my call to hold. After waiting for about 20 minutes, a man picks up, tells me he'll check, puts me on hold again this time for 15 minutes, and then a woman picks up asking me if she can help. By this time you can tell it's a game they're playing, so I said I am being helped, etc, and I gave up.

It's a shame how some people complain about being targeted, but when you look at how they work, they're the problem and it's why people prefer not to deal with them.

These same people that skirt their jobs, are the same people that will make allegations about being targeted because of how they look.

I rather take my money elsewhere and deal with someone that really...