Cap't Loui Broadway - Cajun Seafood Boil — Restaurant in New York

First, I want to state that I am a regular customer of this restaurant, having visited more than ten times, and I really enjoy the food. However, I am dissatisfied with the attitude of one of the managers. I ordered crawfish on April 18, 2024, but they were not very fresh. After eating two, I requested a refund. A manager wearing glasses, Manager A, said a refund would be inconvenient to process. Recognizing me as a regular customer, Manager A offered me a pound of free shrimp on my next visit instead. Since I enjoyed the food here and knew I would return, I accepted this offer. The manager noted down my name and phone number. On May 23, 2024, I went to redeem the pound of free shrimp but was rudely refused by the manager on duty, Manager B. Manager B recognized me as a regular customer but denied my request, stating that: The previous incident did not occur during his shift. He was unaware of the arrangement. The manager on duty at that time was traveling in Korea and could not be contacted. He advised me to come back Monday through Thursday when Manager A would be available. What bothered me was: Since my name and phone number were recorded, this information should have been properly communicated internally. Alternatively, I should have been informed that the offer was only valid when Manager A was on duty. Manager B did not bother to understand my situation and dismissed me with an indifferent attitude. After rudely refusing my request, Manager B offered free drinks to another table, making me feel discriminated against. I am not concerned about the pound of shrimp itself but rather about the lack of respect I received as a...

Now let me start with the positives. The food is delicious. Everything was fresh and from what others tell me they are consistent. I have friends and family that dine here all of the time but this was my first visit. Now where the issue arises is the service. I was in town visiting family and when we sat down and started looking over the menu the manager came over to us and said “I’m sorry to say this but I can not serve you.” I asked if children were not allowed and he said that was not the reason he stated “the owner just saw you come in and just told me to tell you I could not serve you.” As you can imagine this incited an issue. I asked why several times and his response was he didn’t know. I explained that simply looking at someone and refusing to serve them is discrimination. For some reason he did not see it that way. I have dined all over the world and never have I had something like this happen. This was not only disrespectful but embarrassing. This is a small establishment so the tables next to us could hear everything. I kept my cool even though everything in me wanted to leave and not spend a dime with them but my family members were familiar with the staff and had a conversation with them. I am unsure if this was a case of mistaken identity or something else entirely but it’s not for me to figure out. And despite the apology and the great service that followed I will never...

I was there at the broadway location yesterday at around 3:00. The sever came to seat my self and granddaughter so I asked if I could sit on the cushioned seats and was told I could not because it was only two of us, so I went with the seating she offered us. She sat us on metal chairs with no back support and I am 65 years old with back issues when I called her over to let her know i was not comfortable in those chairs. SHE DECIDED TO QUESTION ME ON WHY I CAN'T SIT IN THE CHAIR then told me she had to speak to her manager about moving us to a more accommodating seating, then she decided that I should go to a table in between two other table where the wasn't even elbow room and I declined and was questioned once again why and I explained that covid was still a real thing and we shouldn't be sitting on top of each other. Finally was seated at a comfortable seat and got kicked in the ass again the food came and it was the worst a small portion of cranberry leg that was so small t hey weren't even worth your time to Crack just a disappointment. I was a frequent costumer But they don't need to worry about me ever again. I CAN'T PAY FOR BAD SEVICES AND BAD FOOD THAT WOULD MAKE ME A FOOL AND...