Casa del Mar Seafood Restaurant — Restaurant in New York

Visited Casa del Mar for the 1st time on a Friday night alongside my fiancée. Full transparency.....Based on the reviews I was quite skeptical but decided to make that decision for myself. I am glad I did!!! Upon entering the establishment, we received a warm welcome by the evenings hostess which was a pleasant start to our evening.

We were immediately seated and had a preference of seating within the hookah lounge, private dining area, near the bar, or the general dining area. Our server was very pleasant, attentive, and patient as it took us some time to decide from the copious dishes on the menu. I subsequently decided to order the Seafood Paella, with the option for a 1 person $45 or a 2 person dish at $65. My fiancée ordered the Rib eye steak with vegetables. The wait time was a little over 30 minutes, which was expected with the dishes we chose to order. During the wait time we did order drinks. I will agree with most of the reviews that the drinks could be better. Our meal however, we're delicious. The seafood paella was fresh and nicely presented. The best I've had so far!! My fiancée steak was ample size and cooked to perfection. During our entire time at Casa del Mar, our servers checked in on us continously throughout the night, tidied our table, replenished our water, and asked if we if they could be of further service to us. Never once did we felt rushed. The staff were nothing but courteous and professional during our evening.

I would be remissed, if I didn't mention the aesthetics of this establishment which was pretty impressive and trendy for the Bronx ( a hidden gem). It definitely added to the ambience of this establishment and eminated fine dining in the Bx. Which is a rare find. Additionally, there was a live dj, that kept the atmosphere lit but still classy.....🤔with the exception of the abnociously rowdy and distasteful crowd seated next to us who I assume aren't familiar with the act of demonstrating decorum in a fine dining establishment!!.

Overall, I am very pleased that I disregarded the reviews and took the time to visit Casa del Mar. It definitely was a great conclusion to a week of celebrating my birthday. Thank you for an exceptional evening. Consider us new patrons to...

I’ve been here many times and have always enjoyed the food and service. How ever, this past Monday it was a completely different experience.

I had stopped by with my girlfriend for Happy hour and we were the only ones in the restaurant. We started by ordering drinks and appetizers, the server who did not mention her name, came back to our table and had to ask for our order again. When the food came out they brought us two of the same appetizer which we did not ask for. It was taken back.

The food was good as usual, we ordered the mini mofongos, empanadas & beef sliders.

Over all service was lacking, later on we received our bill and I noticed we got charged for both appetizers(mini mofongo) which we only ordered one. I waived down another server because I could not find our current server. He stated “ she didn’t remove it because you got another drink” which coming from a restaurant background that is not an ok method as that can mess up inventory levels on the back end etc. just isn’t right. I explained to the server that it just doesn’t make sense being that there still is a price difference Happy hour drink$5 - mini mofongo $10. He took the bill back which turned into a huge delay, the servers did not have any sense of urgency in correcting our bill. A gentleman 10 minutes later came to the table looking a bit confused, I simply stated is there an issue? We are waiting for our bill to get adjusted. The new bill arrives I proceeded with payment. When the receipt came I noticed a Non cash charge of $2 and some change which I’ve never seen before at this restaurant. Is this something new?this should also be stated somewhere for guest to be aware of. Over all the experience wasn’t pleasant. I’m not sure if the service team was having an off day because there wasn’t much traffic on a Monday but they should definitely be retrained in certain areas.

On another note,

What is your gratuity policy? Is it standard now to add a 15% charge for a party of 2?

I just wanted to give my feed back being that I’ve never had a bad experience at your location. Have...

I recently took my family to this Fabulous Restaurant to celebrate my daughter graduation,for this happy occasion I couldn’t have pick a better restaurant. At arrival we were greeted very courteously by the hostess who guide us to a very comfortable table with a booth which made my Wyfe and daughter happy. the server Ralph was prompt and very professional even though they where very busy that day, he was calm and attentive to details like offering minerals water before the wine list I happened to like a nice cold butler of sparkling water on my table. He then took our drink order on a very timely manner including a nice bottle of pinogrillo he offer us some appetizers like fried calamari and clams casino These are the best clams I Had ever so flavorful they are a must have when you come here, we weren’t ready to order our food yet so he when on to his other tables . Ralph Soon came back, we ask some questions about some of the great dishes that are in the menu he was very knowledgeable and we where all very happy with his recommendations. My son in-law ha d a skirt stake which was beautifully decorated and properly cooked medium and very juicy I felt in love with my trifongo that is made with green plantains Maduros and Yuca served with churasco on the side my Wyfe had the grilled salmon that was so good tender juicy and substantial that we all tasted it. My daughter had the Brest of stuffed chicken which she enjoyed very much . I love the the Freshness specially of the seafood because of the fact that the Restaurant also has its own sea food market in the same premises. The dining room is spacious very modern and beautifully decorated it is a great place to visit I have being in the restaurant business for more than thirty five years and I highly recommend...