China City — Restaurant in New York

They sent the wrong order. Ok, mistakes happen. I called and after speaking to several people, they sent the right order. I had ordered Kung Pao shrimp and an egg roll. It had 4 shrimp in it, cubed carrots, pieces of baby corn, big chunks of green peppers, and tons of chunks of hard green stuff. I have no idea what it was. I called and spoke to several people who said they were the manager. I was told the green stuff was chinese cabbage. This was NOT chinese cabbage. I asked what should be in their Kung Pao shrimp. What they said was in it was not what I received. Then the guy said I was given the wrong info about the chinese cabbage. Now he tells me the hard green stuff is broccoli! That is not any broccoli that I have ever seen. The guy insisted the chef made it the right way. I told him to come pick up the food and he could see for himself what I received. The entire dish went in the garbage. The menu on the website is very old too. The prices are higher now and they charged me $1 for delivery. Very bad customer service. I won't be ordering from this...

DONT SPEND YOUR MONEY HERE. PLACE KEEPS GETTING WORSE WITH THE FOOD KEEPS GETTING MORE EXPENSIVE AND NOW EVEN THE CUSTOMER SERVICE IS BAD.

Today they wouldn’t deliver because I didn’t reach a $12 minimum, which is ridiculous when you already charge a delivery fee but want you me to order with a minimum… does that make any sense. The delivery guy always gets a $5 tip minimum regardless the amount.

What is crazy is you guys have been getting worse the couple of months, once the food came with hair but i didn’t have to complain or bring it up to you guys and was still supporting you guys, I have been getting food from here for the past 2 years and never had a problem until now and whoever the new girl is taking the orders is really bad at her job, like why does it take so long to order with her. Bring the lady that barely spoke English but was quick and somehow still always got the order right.

If anyone has the same issues can you please some recommend some better...

The food gave me food poisoning. I was bed ridden for 2 days! I found a hair in my food, the owner, the woman with a red hat and glasses, refused to refund/exchange. She’s loud and boorish, didn’t want to own up to her mistake, and accused ME of implanting the hair! Looking at their NYC restaurant inspection grade on the NYC gov site, seems like they were earned 12 points! They barely made it to the A rating they have! And one of the critical violations is “Effective hair restraint not worn in an area where food is prepared.” No wonder I had a hair in my food! Another critical violation: “Cold food item held above 41º F.“ They don’t even keep their foods stored properly! Now, I can see why I got food poisoning. Her and her staff’s personality is a reflection of their food: nasty. She even treats her own children that way! I saw her just screaming at her teenage son while he was helping her out. Even he looked terrified and...