Coffee Land — Restaurant in New York

The first time I stopped into this coffee shop I realized it was a small location that you can sit and enjoy a brief meet up or grab some coffee to go. I was not happy with my first interaction with the employee's at this shop. However I did give them the benefit of the doubt and tried going back to this location several times. The Tiramisu cake is what I generally purchase on my visits there because I love having it with my coffee. I have tried their food but it was not something that they carried directly on the menu. My regular purchase is usually a large Iced Latte and a slice of tiramisu. I Usually get my order to stay, some days they would walk it to my seating area other days I would have to walk to the counter to pick it up. This confused me to a high velocity because if I order my food to stay your job is to bring it to my seating area. However that was not always the case which did disturb me some. The other issue I did have was the flies that were constantly in the back seating area of the restaurant. When I go somewhere I like to feel a sense of being welcomed and I did not always feel that when I entered this establishment. That plays a huge part in customer service and returning customers to a business. One of the days I did visit this particular establishment I ordered a drink that they have on their menu. It is called a golden latte, this drink was presented to me hot and I did order it cold. When you order it cold it is not appeasing at all. The lady that made the drink seemed confused when I first ordered my drink because she did make the drink hot, I was confused as well because I ordered a cold drink. She looked as if she wanted to say something but she did not. The lady that took my order did not tell her that I wanted my drink cold. After having this latte and being dissatisfied with my purchase I went back to the counter to ask the lady was that specific drink meant to be cold hot and she said yes. My sentiments were if it was meant to be sold hot you could have given me an indicator and I would not have wasted my time energy and money purchasing this item. After that purchase I ended up throwing the latte in the garbage to purchase the original latte that I purchased previously. If you have a customer purchasing something for the first time giving them advisement on the drink they are purchasing if they have never had the drink before would be the ideal way. However that knowledge and information was never divulged to me which brought me to a different tone and temperament on this location. There were a few issues that brought me to this review that I am posting. I do not write reviews based on one visit my reviews are written based on numerous visit to a location unless the first visit was super unpleasant. There were just too many issues that kept taking place each time I was in this...

Let me start with the positives: Their espresso is good - the lattes I order are consistent and never too bitter. This place also has GREAT bagels. I'm not sure where they source them from, but they're large, fluffy, and well baked. The service staff is always friendly and you can tell they hustle, work hard, and care about their customers -- although there's usually always a wait time for food. They are also (maybe unofficially?) a dog friendly establishment.

Now for the negatives: Regular coffee is meh. I switched up my usual latte order to an iced coffee once, hoping to spend less $$, and won't do it again -- ended up tossing the coffee and ordering a latte anyway :/. And that brings me to my biggest negative...it feels overpriced. I got a small iced latte and an acai bowl and they charged me 19 dollars?!?! And when I got home, what I saw GREATLY disappointed me (disclaimer I walked for about 15 more minutes before getting back to my apartment). There was hardly any acai, it was basically liquid, and it was also terribly sweet.

So my takeaway: it's a great place to go on the weekends for a "special treat" coffee and a simple snack (such as a pastry or bagel), but the food doesn't feel worth the price, and it won't be somewhere that I can visit for my daily...

If you are only getting coffee from this place, then it's fine but getting food from here is a mistake. The first time I went I ordered egg and cheese bagel, nothing too crazy, and they took a very long time to make it. It seemed liked employees needed another person because they looked like chickens with their heads cut off trying to tend to customers. I feel delivery people waited even longer than me. On top of that, they managed to burn my bagel. It wasn't like it was really toasted, no, they burnt big chunks of the bagel. I decided to give them another chance a few weeks after that, the place was pretty much empty and they had different staff so I felt better about getting food there. I ordered a cream cheese bagel, again nothing too crazy, and I wish I would have taken a picture because the amount of cream cheese they put on the bagel was almost non-existent. It seemed like they only put a layer, not a very thick one, on one half of the bagel and then place the other half on top of it. I would have been okay with it if the CC bagel was cheap, but of course it wasn't. If you are looking for food, I'd say...