Dunkin' — Restaurant in New York

I go here because it is the only kosher Dunkin’ Donuts near me. I have been going here for years and I have a very friendly relationship with the staff. Now it’s different workers and they just aren’t nice. I have never complained a day in my life, even when my drink doesn’t taste how I wanted but today I went and the frozen coffee that I ordered tasted sour. I didn’t make a big deal and just let them know and asked if they can fix it and the lady got mad and said she can’t. I asked why not if I only took one sip and told her that it’s not drinkable . She told me that it’s what I ordered and said it tastes how it should. I get this drink every single day so I know it didn’t taste right. I asked why she couldn’t remake or fix it because I paid for it and It tasted sour and spoiled and she started telling me I’m a complainer and then turns to her coworker and started talking about how I’m complaining right in front of me. I am most definitely the furthest thing from an annoying customer. I become friends with workers in all stores that I go to, even the previous ones in this Dunkin’ Donuts. I am extremely disappointed and honestly this made me not want to go back there. I rather deal with no more Dunkin than with the attitude of...

at night, there are two indian or pakistani young men in their 20s who never provide me service. for weeks. they always say their sandwich oven is broken. so i go to the restaurant nearby. later on, i see customers leave this store with what look like sandwiches.

these two guys always say they don't have matcha.

they sometimes say the have to shut down the ovens..... even an hour or more before closing!! if you check cameras, you'll see a chinese guy (me) around this time always leaving unhappy.

they never want to sell me anything

the next day, with different staff, the oven seeems to work miraculously.

i'll ask you to check videos. or please investigate

or please ask them to make the sandwiches or drinks i would like to buy from your store when i am hungry or thirsty.

i'm not sure if they're treating me this way because i am asian.

but they never seem to want to work

not sure if racism is involved from these two guys.

thank you in advance for please...

The worst dunkin customer service ever. I ordered small coffee and bagel twist with cream cheese and bacon. I paid whatever extra for bacon but the old lady in the sandwich station rudely give my food and shout in front of 5-6 people next time no bacon just cream cheese or butter. It's Monday morning everyone deserve good customer service and I already paid what i want. I also used to work in dunkin so I know if customer asked something and already paid, It's employee's...