Dunkin' — Restaurant in New York

(July 23) I went to this dunkin with my kids to buy breakfast and to enjoy our morning. While we were ordering, The cashier was giving bad attuide for no exact reason. After I received my order Me and my kids Decided to sit inside And eat at a table since there was a 94 degree weather outside. Unfortunately the table was dirty and had food crumbs. I then asked the cashier nicely to please clean the table we were going to eat at And she agreed to do so. She left me and my kids patiently waiting for over 3 minutes . I then went over to her and asked again, since there was no customers coming in and she didn’t even glance at us once, she proceeded to Say “OH MY GOD” out loud And said “ I am Helping out customers” while a customer was barely even Walking at the cash register. she then demanded we sat at a table that was also dirty and next to a homeless person who was sleeping. I then told her “ I don’t want to sit there so please clean the table I want to sit at, I payed and should be getting the customer service I deserve” she then looked over at the other workers and started talking Loudly about me In front of me and my kids knowing that I had my baby With me as well. She then said “ I cant stop doing my job and leave these customers just because you want me to clean a table” While we asked her long before she had any customers to help. ( Keep in mind that She wasn’t the only one working there and could’ve had another worker clean the table for us) Unfortunately me and my kids left the dunkin to eat outside in the heat since she didn’t want to help out and ignored us standing there. It’s embarrassing how a grown uneducated adult behaved like this In front of a family. Next time Check who you are really hiring into...

Went into today and the staff member Hassan was very helpful and kind in repairing my truly disgusting drink and has now converted my to Dunkin for sure! I have no idea what he pumped into that Mc'Nastioutta but it was pure heaven after. Unfortunately I had gotten a beverage from across the street at the unhappy place for coffee, I'm just realizing. So I stop by just to tip for some sugar packets. And bless him, whoever raised him, and whoever hired him! Bc I tell u not he saved my taste buds and spirits in that moment just being his kind self. I know companies dont think it matters over the bottom dollar but it does, because that act alone gains them future dollars. It allowed me to taste the difference of heaven and wth (lol) when it comes to yours franchises coffee verse what I was willing to except. Bc I'm not a big coffee drinker, so I didnt know the difference. Nowever from now on when I do buy it, it definitely has to be made by Dunkin! Real Talk. The other staff member on shift was pleasant as well, tell me I messed up getting it across the street and he was soo right!! But Hassan was the Star of the Day for sure!! The store seemed clean and quiet, with little to no line when I went. Will definitely stop by again when I'm in that area for business to get my drink straight and right, from the start!! And now I see why everybody runs in Dunkin!!(LoL) Thanks...

Not sure if the female worker was in a special mood today but as a regular I'm surprised at the service I received today. Little as it may be I ordered a dunkin refresher and one thing I know about dunkin donuts is that they love to kill your drink with ice. And so I make sure to say less ice in my order. On my way to work I received my order but thier was too much ice, like the ice was literally half the medium sized cup. And so I notified them that I said less ice, the female worker took it away and gave it back to me. Guess what? It looked the same. It was as if she just hid it behind the counter, looked away for a min. And then gave it back to me. I just took it and left cause I didn't feel like arguing with someone who knows I'm a regular, and so with my medium sized drink which was halfway nothing but ice I barely tasted anything in my drink. It was basically pink colored seltzer water and that was just...