Dunkin' — Restaurant in New York

I’ve always gone to this location because usually they make my drink perfect. Today. Today im facing possible food poisoning. I ordered my caramel craze ICED latte. At 2:44pm I should NOT have to worry about if the employee actually follow PROPER PROTOCOL WITH MILK. The ICED latte, no matter the espresso shot, should be served cold or chilled. Imagine my surprise WHEN THE CUP WAS WARM BUT THE TOP WAS COOL. Meaning you left that HOT MILK OUT ALL DAY WITHOUT A CARE IN THE WORLD IF YOU GET PEOPLE SICK. You didn't keep it refrigerated or chilled on ice. $8 for a drink I had to throw out after two sips because my stomach said throw this up NOW. This is why you don't put people who don't understand the concept that you get your customers sick your business will shut down in jobs they care...

There were 2 old indian ladies working there this morning around 7:45 a.m. September 29,2025. They were very unprofessional not only to me but everyone else around me ordering they got my order wrong along with 2 other people that complained about a wrong order. On top of that they had the audacity to give a nasty face to us. This is a very calm and collective community theres no space for this type of unprofessionalism especially when everyone needs their morning coffee to go work and start their day. Please fix this issue as soon as possible before i get corporate...

So I always go in the morning to get a dunkacino and normally it's great the service is excellent and the Latino woman I deal with is fantastic but now theres a new crew...and I must say they all should be fired especially the big black nappy haired young man who got an attitude because he was too lazy to make a drink. During the transaction he pretty much threw my change at me and then the girl who started making my drink thought I wasn't looking but made me a frozen hot chocolate instead. Overall I'm no longer going there in the afternoon cuz the afternoon...