White Castle — Restaurant in New York

POSITIVE ... BUT MOSTLY, NEGATIVE Review. Let's begin with the (1) POSITIVE: As a child and teenager, I have many fond memories of going to White Castle with either family members or school friends. It was AWESOME. The least I recall a Cheeseburger was at about 33 cent each (back in 84'-86'). We got plenty of good food selections at affordable prices. BUT THAT WAS BACK THEN. (2) NEGATIVES: My wife and I only go to White Castle about once a Year. And every time we do, We're quickly reminded why ... we only go once a year (if that). The lines typically move slow; the food is way too expensive; and it somehow averages about 50/50 chance of being cold by the time you receive it. The staff's professionalism and friendly service is not often found. It seems like people just work there because they can't find anything else, or haven't fully learned the English language. Hey ... I'm Puerto Rican, so I'm all for hiring people who move to this country. But sadly, that courteous/family environment is long gone. White Castle is too corporate, and not enough people/family centered. This is just my Opinion, but ... a White Castle Hamburger/Cheeseburger should never have exceeded $49 cents. Most people are struggling to make it by. So while McDonald's continues to improve, offering the best deals (by far), White Castle has lost its original appeal. Someone at Corporate needs to remember what it was like going there as a family, to actually dine in, and enjoy good "AFFORDABLE" food, in a clean and safe environment. 4 Thumbs...

It's terribly unclean, and disorganized no matter which manager is on duty. I ordered five impossible burgers with cheese and everything on them, plus a sack of onion rings. I waited nearly thirty minutes for my order and it still wasn't correct. I did not receive any cheese on my order which clearly had it on my receipt or any of the toppings that I clearly stated. If you do order an impossible burger it does take some time to make, which is clearly fine, but thirty minutes is unacceptable by any standards from any establishment that carry this item on the menu. My food was sitting in the window area with other orders for over fifteen minutes until I waited for them to call my number on my receipt and then my order was incorrect. I sat and waited at a ketchup smeared table trying not to touch a thing, the floors were filthy with scattered debris from other patrons. All hands were on deck behind the counter while they had online orders piling up with no one expediting them, and delivery drivers stacked at the take out window with other in house paid customers. This is one of the worst and filthy white castles you can ever go to. I recommend...

What else can I say, it's a 24-hour White Castle, and chances are if you're going here at 3 a.m. in the morning you're not having that great a night anyway. Or perhaps this is the end of your night, and things are going really well? Either way, I never wait too long, there's tons of parking if you choose to go inside, and the drive-thru is really nice and clean, with a large half circle turn, so it's not one of those crazy tight spots that you barely fit in SUV up through. The food is always well cooked, and for whatever reason they are very accurate with their orders. It's one of the local spots, and I've been going there for over 15 years. Never once had an issue with my meal, or something not being placed in the bag. There's this one person who's a little stingy with sauces, but assuming you are assertive enough, you'll get all the honey mustard you want. Overall pretty cool spot, and easy enough to get to when you're in need of a...