Dunkin' — Restaurant in New York

The customer service in this location is deplorable, combative, and highly unprofessional. On June 21, 2023, I entered the business in a healthy and jovial energetic space. I ordered my drink and presented my coupon, hoping to retrieve my classic donut. Instead, I was immediately commanded to read the description of the offering to the cashier. I suggested she scan the barcode. However, she refused. A female worker with a burgundy pole shirt approached and stated, "Don't take that we don't accept that. She's lying. That's not ours." I insisted she read the details while using my finger to direct her attention to the coupon, which reflected the DD logo. The cashier seemed scared as she stated, "She is the boss, and she said no, so I can't." While this is happening, another customer (dressed in a gray athletic sweat suit) at the reguster parallel to where I stood presented her coupon from the DD app. The same woman in the Burgundy polo shirt questioned the authenticity of the coupon. I'm concerned the woman in the burgundy polo shirt who seems to be the shift supervisor is with limited effective communication skills and not able to understand the details in the coupon, and condemn customers and expects them to console her limitations. She was hostile and verbally violent against us, although she was primarily tending to the other customer. When I suggested she stop being violent, she replied, "I'm not speaking with you, I'm talking to her," while referencing the cashier who was tending to me. I want the surveillance reviewed. The cashier serving me never lifted the scanner to scan my coupon. I'm also concerned that the supervisor and staff have created a culture of provoking customers, being verbally violent, and denying customers DD benefits and perks due to them as members. This is a serious issue. I patronize DD daily and have not ever seen such an uproar over a donut. I'm confident this is more about the supervisors' inability to render quality customer care, which will hinder the progression of this establishment. At least 4 customers departed the business during this violent interaction. All the supervisor had to do was scan the coupon barcode on my device and the other customer's device since it was being presented and readily available to her. Then, if the transaction hadn't processed, I'd understand her not wanting to provide us our perks. She adamantly and repeatedly stated "We're not accepting that here." I purchased my drink, sat at the table in the restaurant and completed my survey and this review. I also reported back to the counter and in a calm tone stated "See ma'am this is the survey customer complete, entitling the receipt of a donut or whatever the perk or benefit is." The woman in the Burgundy shirt, without tact replied "We don't take that here, I already told you." This needs to be addressed expeditiously. I'm concerned about all the other community members who are without the bandwidth to follow-up, write an email and/or review detailing their experience (healthy or unhealthy). We must do better in our communities. The approach of the shift supervisor does not model to her staff or customers, quality customer care.

Update on 6/23/2023: If staff at this location is being urged to refrain from adhering to the agreement/offers of the survey, the receipt at this location should NOT reflect a survey. Please know that people in this community read and complete surveys! If this particular establishment will not fulfill the agreed upon terms of the survey, the survey should be removed from the receipt. I have NOT received a follow-up from...

I am a regular and loyal customer of Dunkin’ who prefers your brand over other coffee shops. I’ve visited many Dunkin’ locations and have always appreciated the consistent service — until a recent visit to one particular location.

During this visit, I requested a Midnight coffee, which was clearly part of a current offer valid until 6 PM. I made my request well within that time frame, but the employee refused to provide the coffee, stating that “they don’t make that coffee in the afternoon.” When I pointed out the promotion's terms, he continued to refuse and then went so far as to tell me not to come to this location again.

I found this behavior extremely rude and unprofessional, especially given that I was simply asking for what was clearly being offered. As a regular customer, I expect to be treated with respect and fairness, and this experience did not meet those standards. I hope this issue will be addressed...

This is a very clean dunkin’ donuts. Ima big fan of this place. Great staff. The coffee is always freshly brewed, no bitter burnt coffee like other Dunkin’ Donuts I have been to. Plus it’s connected to a baskin Robbins ice cream place, and they have good hours so I can get what I need when I want and I can usually get it any time I want. The staff is helpful and friendly, and not pushy. That’s very important when having to be presented with so many choices! You can find great breakfast options here. They have a huge lot for parking and there’s always a spot. Outside benches are great for the spring and summers where you want to get out for a treat with the family...