Dunkin' — Restaurant in New York

Staff sometimes feel lost and at times unwilling to please customers. Example, I ordered a sundae and was told they only serve ice cream and nothing more cause there were no toppings, then I had to remind the staff how they do carry and provide whipcream and caramel or chocolate syrup toppings for their coffee drinks, and how I was ok with them using that to make my sundae, had to repeat this several times as the employee continued to ask me if I was sure, as tho sundaes don't have whip cream nor syrup. Sometimes they don't know who ordered what, as in they don't know if the order they just prepared is Uber, online or ordered in person. Sometimes they close before they are scheduled to. At least they prepare the food correctly and will fix anything they messed up. Parking is free and there is at certain days option to purchase thru...

I’ve been going to this place for as long as I’ve been a live and I’ve never seen it THIS down bad. Idk who the little girls are in the store but they are AWFUL. They text on their phones and argue with each other about orders. When I asked for an item to be removed she didn’t do it and got I got charged for it. Her coworker gave me COLD food. I’m pretty sure the owner was different when I used to come here as a kid back in the early 2000s and it was great service and food. The staff were also professional. Idk who these new girls are but where ever they came from they need to go back because...

Employee's boyfriend comes to where I work next door to use our toilet and leaves a mess because he thinks he's entitled to the code. He's not a customer or an employee of Dunkin. I just mopped, but me complaining turned into both of them screaming at me. I am not paid to clean after non employees and non customers. That is not my job. Our store bathroom is customer only. It is not a public restroom. If they want to use the bathroom fine, but I am not okay mopping up every time their employees or friends want to use the bathroom. I have other work to do. Please explain that to your...