Dragon Sea — Restaurant in New York

I attended this restaurant growing up and never had a bad experience until recently! There used to be a different crew working there, and the food taste better, customer service was better, everything just better! After the switch in workers, I notice a difference in the food, the ice tea has a weird taste(had to mention that) and the customer service no longer superb.

However, I really enjoyed there chicken wings, sprinkle with salt was just so delicious! If you haven't tried it, you must! So, even though my experiences there was not that great(after the workers changed), food not that great, and customer service poor, I still looked forward to going just for my chicken wings. What recently turned me off, the last time I visit, one of the employees got on me because the person I was with wasn't wearing a mask. I understand if your upset with me for not wearing a mask, but I can't be held accountable for other people actions. I had already told my sister(the person with me) she needed to put a mask on. The employee really irked me when she said she was going to cancel my order. I eventually got my food but I think that's only because the other workers said something(in my favor, of course) . Not only that, I didn't like how I handle the situation so I tried to apologize to her, even though I sincerely felt SHE was wrong. DO YOU KNOW, she had the audacity to ignore me!? I felt that was unnecessary and extremely RUDE! I've worked in customer service for almost 10 years, and it irks me when I walk into a establishment where PEOPLE know they're going to be interacting with PEOPLE on a daily basis and they DO NOT KNOW HOW TO TALK TO PEOPLE! If your not great with PEOPLE than why work in that line of business where you'll have to constantly communicate with PEOPLE. Even if she was uncomfortable she could of clearly communicate that in a respectful manner. It's all about your approach, Proverb 15:1 KJV, "A soft answer, turneth...

I had ordered over the phone and was told that my order would be ready in ten minutes. Unfortunately, that was not true because I gave them twenty minutes and the order was still not ready. After forty minutes, it was ready with no "mix up." The chicken fried rice was bland even though I asked for extra onions and bean sprouts. All and all, the service was friendly and the...

I wish I can give negative stars. Be careful they robed me three times, check your order before you leave. They charge me for a big order and didn’t get all the food I paid for. I think they do it on porpoise. When I called to complain they always said “the next time we’ll give it to you” and that is not true. Not going back...