Dunkin' — Restaurant in New York

On October 15th, a little after 3:30pm, I went to this Dunkin Donuts location before my bike ride. I was INTENSELY desiring a hot chocolate for my ride, because of the cooler temperatures and also because it is one of my go-to hot drinks.

I get to the register and this young, African American woman with a dark, blond wig was at the counter to take my order. I begin to order the hot chocolate but instantly stop and ask the what were the ounces for the medium and large sizes. She seems to be annoyed by my question, as it is not a typical question a customer may ask, but she is clearly unaware of the answer and says 4!!! LOL. I repeat, “4???” Clearly, that was wrong. I asked that question because I had my empty water bottle with me to be filled with hot chocolate for my ride and I measured its capacity before I left to be a bit more than 20 oz so I wanted to get a drink size that would fit in the bottle. I stared to explain that to her, but I stopped because she seemed incompetent. There was a cup on the counter and she kinda slammed it and said that it was a size medium. (Later on, I found out that it was a small).

So I tell her that I would take it and asked if she could she use almond milk in replacement of whatever milk they usually use. She tells me that the hot chocolate is from an actual machine and the almond milk is separate. I was lost because I have never come across a Dunkin’ Donuts that uses a machine to dispense hot chocolate. So I ask her for clarity and she just stares at me, blinking her eyes in silence. After 5 seconds of that, I just walk out.

This young lady needs EXTENSIVE training, manners and respect. That was customer service at its WORST!!! IF I ever return there and I see her, I will not step foot in and just go to another...

The manager was totally inconsiderate. I ordered ice coffee and requested it the way I wanted with half and half. I was told by the manager that worked today at 3pm that he will not put any half and half in my order because that's too much milk and that's not the way he makes it. 1 week prior to date the same manager got verbally abusive to a female employee because she asked him to warm the bread for her because the service line was long and she didn't want to do a disservice to the customers. He refused and literally cursed her for more than 5 mins. He then told her to go home. I have also seen flies crawling on the donuts. I know I will not visit this dunkin again and I don't...

I'm usually a pleasant person to people but I have to be bluntly honest. This location doesn't even try. These other reviews must be 100% fake because everytime I've ordered from this place this messed up my ordered. Fooled me 3 times but never again will I order from here. The staff must be absolutely brain dead. How do I order two items and ya forget a whole item and mess up my coffee. I'm a big dunkin donuts supporter especially my wife since she buys from this company every day basically but this location. Big Fat ZERO. Horrible and also they do not pick up the phone in this place. Corporate needs to do something as soon...